arieanfromtrini
Level 1
(8 points)
Q: MacBook Pro, 7weeks old, Manufacturers defect, loose LCD screen. Am I wrong to request a new machine or should I just let them fix it?
I purchased my 15inch MacBook Pro about 7 weeks ago. Recently the screen developed some vertical lines an inch from the right of the screen. I took back in the machine and the told me that it was a manufacturers defect, a loose LCD wire. I would like to know if beam able to request a new machine or I will have to keep the refurbished machine. I don't think it is fair to me to have paid so much money to only have my brand new machine fixed after 7weeks of use.
Grant Bennet-Alder
Level 9
(60,769 points)
If you had this problem within the first 14 days after receipt, you had the option (provided you bought direct from Apple) of returning the unit for a full refund. In that case, you should expect to receive a new unit in exchange (if you chose to exchange instead of cancel the sale).
When your machine is 7 weeks old, it is not a new machine, it is a used machine. If you tried to collect on an insurance policy at 7 weeks old, your insurance company would provide the value of a Used machine, not a brand new one.
A Mac refurbished machine is one that has been subject to previous sale, even if never actually powered on, or trial usage in a way that precludes it from being sold as new. Apple refurbished Macs are passed through the same quality assurance testing and are subject to the same warranties as those sold as "new". There are very few "wear items" in today's Macs. Most of the internals are solid-state, and used is not very different from new.
Apple's obligation under warranty is to return your computer in working condition. They are free to repair it using any parts, including refurbished parts. I think if they replace your machine with the same model that looks flawless and works, you have received good value, in my opinion.
I would not recommend spending your time and energy demanding "new" when there is so little difference.
