Q: Ipad case

Question

silveroap

Level 1 (4 points)

iPad

Q: Ipad case

I Spent a lot of money on an apple case for my iPad mini 4; it has developed cracks on the top and bottom curve on the left, I bought it on 29 June 2016, only two and a half months ago, I do not know where to write to complain about this, ideally I would like my money back if I knew where to send it.... Can anyone suggest what to do and even if I can suggest getting a refund, please?

iPad Mini

Posted on Sep 12, 2016 1:20 PM

I have this question too

Solved

Demo

Level 10 (94,981 points)

iPad

A:

I realize that this will take a little bit of digging, but start here.

http://www.apple.com/uk/contact/

Posted on Sep 16, 2016 3:16 AM

Q: Ipad case

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by SWarner01,

SWarner01 Sep 12, 2016 2:03 PM in response to silveroap
Level 1 (16 points)

iPad

Sep 12, 2016 2:03 PM in response to silveroap

What make/kind of case did you get. Try and contact the manufacturer and see what they will do.
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by babowa,Apple recommended

babowa Sep 12, 2016 4:02 PM in response to silveroap
Level 7 (31,935 points)

iPad

Sep 12, 2016 4:02 PM in response to silveroap

So you bought an Apple brand case? Did you buy it from Apple? Is it one of these:

http://www.apple.com/shop/ipad/ipad-accessories/cases-protection

If so, take it to an Apple store and ask.
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by silveroap,

silveroap Sep 13, 2016 4:24 AM in response to SWarner01
Level 1 (4 points)

iPad

Sep 13, 2016 4:24 AM in response to SWarner01

Thank you, it was from Apple, the silicone case....only for the back of the iPad, it cost £49 in Uk, I ordered it from Apple and I had it delivered with my new iPad mini 4 because I do not live near an Apple Store, but thanks for the suggestion.
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by silveroap,

silveroap Sep 13, 2016 4:33 AM in response to babowa
Level 1 (4 points)

iPad

Sep 13, 2016 4:33 AM in response to babowa

yes I did get it from Apple, silicone case £49 uk. I cannot find where to contact Apple complaints, I do not live near a store, I had it delivered with my iPad mini 4.
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by silveroap,

silveroap Sep 16, 2016 3:16 AM in response to Demo
Level 1 (4 points)

iPad

Sep 16, 2016 3:16 AM in response to Demo

Demo thanks for your info, on that you suggested link there was a phone number which I rang, after speaking to lots of people, we sorted it, within 2 days I have now got my money back and they sent someone to collect the case...excellent service from Apple ..thank you for the info
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by Demo,

Demo Sep 16, 2016 4:16 AM in response to silveroap
Level 10 (94,981 points)

iPad

Sep 16, 2016 4:16 AM in response to silveroap

You're welcome and I'm glad that it turned out well for you.
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Accepted Answer · Sep 16, 2016 3:16 AM

Demo

Level 10 (94,981 points)

iPad

Sep 16, 2016 3:16 AM in response to silveroap

I realize that this will take a little bit of digging, but start here.

http://www.apple.com/uk/contact/

Q: Ipad case

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by SWarner01,

by babowa,Apple recommended

by silveroap,

by silveroap,

by Demo,Solvedanswer

by silveroap,

by Demo,

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