Scan from HP printer to MacBook

Question

Level 1

8 points

Scan from HP printer to MacBook

After the 1 September 2016 update to the HP6500A software, the scan from printer to computer became inoperative. Printer cannot detect MacBook Pro. Can you help?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 12, 2016 6:56 PM

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Answer 1

Sep 12, 2016 6:58 PM in response to JoeLaJolla

You might have better luck using the Image Capture pre installed scanner app in your Applications folder.

Help here > Mac Basics: Using a scanner - Apple Support

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Answer 2

JoeLaJolla Author

Level 1

8 points

Sep 12, 2016 7:00 PM in response to Carolyn Samit

Difficult to do for a multi-page document.

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Answer 3

Sep 12, 2016 7:03 PM in response to JoeLaJolla

Ok... reinstall the drivers (software) for your HP6500A from the HP website.

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Answer 4

JoeLaJolla Author

Level 1

8 points

Sep 12, 2016 7:10 PM in response to Carolyn Samit

It worked. I found the multipage document scanner app. Thanks for your help.

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Answer 5

Sep 12, 2016 7:11 PM in response to JoeLaJolla

You're welcome 🙂

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