I have just changed over to BT internet from Talktalk. My imac and ipad air work fine on through wifi on google chrome and safari etc. But my iphone's 5 and 6 and an older ipad do not work at all. I just get an error saying I am not connected to the internet. Also I cannot get anything to down load from Apple store.
Please can anyone help, thanks.
iMac with Retina 5K display, OS X Yosemite (10.10.1)
Power cycle your router. Unplug it from power for about 30 seconds then plug it back in again. The restart all of the devices that will not connect. Try again after that.
Hi
Follow the steps here:
Apple's recommended settings for Wi-Fi routers and access points are detailed here:
Recommended settings for Wi-Fi routers and access points - Apple Support
Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.
1) Restart you device. If a normal restart does not help try holding down the Home and Sleep buttons at the same time for about 15 seconds until the Apple logo appears.
2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.
3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.
4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4
5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.
6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).
7) Try device at another Network, i.e., neighbors’, public coffee house, etc.
8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).
https://support.apple.com/en-us/HT201252
9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.
no internet on iphone
