BBKub
Level 1 (5 points)

Q: IForgot dont have sufficient information

  This is a very old apple id. I tried to reset my security question on IForgot. First I choose the device verification method but the device that show was all broken. So I go back and choose the second method to try and guess the answer of the question after many times it show that they dont have sufficient information. I am not convenient to call the support so I try to contact them by the form but it takes so long. I want to ask if there is any live chat thing? Or anyway to help me fix this. Thank you.

iPhone 5s, iOS 9.3.4, Apple ID

Posted on Sep 13, 2016 6:59 AM

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Q: IForgot dont have sufficient information

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 13, 2016 9:18 AM in response to BBKub
    Level 5 (7,852 points)
    Notebooks
    Sep 13, 2016 9:18 AM in response to BBKub

    May be chat, let's see - it may be location/region sensitive

    1. Apple ID - Official Apple Support > https://support.apple.com/apple-id
    2. choose [Get Support] button at the very bottom of the page
    3. choose [Other Apple ID Topics] from the button array
    4. choose the [The topic is not listed] button
    5. enter anything at all - i put " blah blah " literally
    6. [Continue] button

    I do NOT get any option for chat - only phone calls

    screenshot-getsupport.apple.com 2016-09-13 11-13-49.png