Q: How Do I Get Support if Apple Says My Serial Number Is Invalid?
I have a two week old iPad Mini 2 with a bad charger. The iPad beeps and the charging icon flashes when I try to use the OEM charger. The iPad charges fine with other chargers. I am trying to initiate service on line but when I enter my serial number, it says that the number is invalid. I also went through the process of having Apple find my serial number by entering my e-mail address. Everything connected and it said all tests were complete, but there were never any more instructions to proceed with the repair/replacement process.
I cannot contact Apple by phone because it wants my serial number first.
It is not an issue with a typo error. I copied my serial number directly from my Apple ID account.
What can I do?
iPad Mini, iOS 9.3.5
Posted on Sep 13, 2016 6:12 AM
contact apple using the link at the bottom of this page and say you want to speak with a representative. Repeat until the computer transfers you.
Otherwise take the device to an apple store and explain you are unable to make an appointment with Apple due to the automated system designed to make your Apple experience a memorable one.
Posted on Sep 13, 2016 6:15 AM