bielser5

Q: How Do I Get Support if Apple Says My Serial Number Is Invalid?

I have a two week old iPad Mini 2 with a bad charger.  The iPad beeps and the charging icon flashes when I try to use the OEM charger.  The iPad charges fine with other chargers.  I am trying to initiate service on line but when I enter my serial number, it says that the number is invalid.  I also went through the process of having Apple find my serial number by entering my e-mail address.  Everything connected and it said all tests were complete, but there were never any more instructions to proceed with the repair/replacement process.

 

I cannot contact Apple by phone because it wants my serial number first.

 

It is not an issue with a typo error.  I copied my serial number directly from my Apple ID account.

 

What can I do?

iPad Mini, iOS 9.3.5

Posted on Sep 13, 2016 6:12 AM

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Q: How Do I Get Support if Apple Says My Serial Number Is Invalid?

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  • Helpful answers

  • by JimmyCMPIT,Solvedanswer

    JimmyCMPIT JimmyCMPIT Sep 13, 2016 6:15 AM in response to bielser5
    Level 5 (7,607 points)
    Mac OS X
    Sep 13, 2016 6:15 AM in response to bielser5

    contact apple using the link at the bottom of this page and say you want to speak with a representative. Repeat until the computer transfers you.

    Otherwise take the device to an apple store and explain you are unable to make an appointment with Apple due to the automated system designed to make your Apple experience a memorable one.

  • by bielser5,

    bielser5 bielser5 Sep 13, 2016 6:34 AM in response to JimmyCMPIT
    Level 1 (4 points)
    iPad
    Sep 13, 2016 6:34 AM in response to JimmyCMPIT

    Thank you, JimmyCMPIT.  I didn't bother asking why the on-line support didn't recognize my serial number while the phone support did.  I just wanted to get a charger that worked.  I think Apple quality control is slipping and they are creating too many walls between the consumer and their support people. 

     

    Again, thanks. 

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 13, 2016 6:50 AM in response to bielser5
    Level 5 (7,607 points)
    Mac OS X
    Sep 13, 2016 6:50 AM in response to bielser5

    I can sympathize having spent an extended portion of time on the phone with Apple several times this week to rectify an issue that apparently was either not logged, miscomunicated or dropped from existence by several senior advisors.

     

    On a side note there is nothing more absurd to be on hold for an extended period listening to the Tom Petty classic "The Waiting is the Hardest Part."

     

    Time well spent.

    405

    Snarky emoticon not found!

  • by bielser5,

    bielser5 bielser5 Sep 15, 2016 2:08 PM in response to bielser5
    Level 1 (4 points)
    iPad
    Sep 15, 2016 2:08 PM in response to bielser5

    To add frustration to this experience, the first tech ended up sending a power cable for a Mac Book Pro instead of a charger/adapter for an iPad Mini 2.  I contacted Apple Support and they sent out a charger/adapter that was supposed to have been delivered today.  The charger was in Memphis last night but went to Calgary, AB today instead of central Illinois.  Now the rescheduled delivery is tomorrow (unless it goes to Mexico).  I guess FedEx and Apple aren't too particular with regards to who they hire these days.