Random iPad activation lock

Question

Level 1

12 points

Random iPad activation lock

I picked up my iPad 2 and it had the activation lock screen up. This really baffles me since the day before it was working fine.

It says...

"This iPad is linked to an Apple ID. Enter the Apple ID and Password that were used to set up this iPad. (r*****@gmail.com)".

When I enter the correct information it gives me an error message stating...

"r*****@gmail.com cannot be used to unlock this iPad"

When connecting to iTunes I get the same results (see photo below). I also tried recovery mode update and recovery mode restore. when I get to the activation screen I still get the same error.

What could have caused this and how can I get this fixed?

iPad 2, iOS 9.3.5, null

Posted on Sep 13, 2016 8:03 AM

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Answer 1

Jan 5, 2017 11:07 PM in response to RolliMS66

Had this and found a solution...

Log onto iCloud on your desk top. Go to Find my Phone. Open Devices and forget the one with the locked screen. This will unlock your device and allow you to log in with your apple id.

Worked for me!

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Answer 2

Demo

Level 10

166,747 points

Sep 13, 2016 8:22 AM in response to RolliMS66

Are you the original owner of the device? If someone else set it up with their Apple ID and password, that is why you are seeing that message.

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Answer 3

RolliMS66 Author

Level 1

12 points

Sep 13, 2016 8:52 AM in response to Demo

I am the original owner of this device. It shows the correct Apple ID (masked) in the message then it says the same Apple ID cannot be used.

I have been using it for three years and then yesterday I picked it up to use it and can't.

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Answer 4

Demo

Level 10

166,747 points

Sep 13, 2016 9:09 AM in response to RolliMS66

DId you try a forced restart? Sometimes that can clear up really odd issues that crop up for no reason at all.

To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

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Answer 5

Sep 13, 2016 9:43 AM in response to RolliMS66

Here is something you can try. You could disable activation lock in iCloud and then setup your iPad again from a back-up.

Go into Find My iPhone from another iOS device or from a web browser on iCloud.com. Tap on your iPad and tap erase. When it is done, or if you don't see erase, tap on remove from account. This will disable Activation Lock and you should be able to set your iPad back up as if it were out of the box.

https://help.apple.com/icloud/#/mmfc0eeddd

Hope this helps!

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Answer 6

MuzzySha

Level 1

11 points

Sep 13, 2016 9:57 AM in response to bernardn753

Try Putting Your iPad in DFU mode ( You Can Google it) and restore it via iTunes and wait till the restore process ends. After also you get the same error like this you may have to check whether you have multiple Apple ID's Which Might have been associated with this iPas

and for your info

If You Think your iCloud Login Credentials Are Corect try to login with Find My iPhone App. If you can see your iPad Listed then You May Have to Contact a Nearest Apple Store.

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Answer 7

RolliMS66 Author

Level 1

12 points

Sep 14, 2016 9:17 AM in response to Demo

I have tried the restart several times with no luck.

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Answer 8

RolliMS66 Author

Level 1

12 points

Sep 14, 2016 9:21 AM in response to MuzzySha

I put my iPad in DFU mode and followed your directions and it still is stuck at the activation lock screen. I have only had one Apple ID and it is not working. I went into Find my iPhone and it was listed, but I have removed it from the account as instructed in another thread. This did not help and now it is not listed as one of my devices.

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