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All replies
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Helpful answers
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Sep 13, 2016 8:29 AM in response to linsummby JimmyCMPIT,hi Linda, this is not Apple Computer, it's a volunteer forum.
You need to contact apple using the link at the bottom of this page.
good luck!
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Sep 13, 2016 8:57 AM in response to linsummby Ingo2711,Sorry, but a cracked screen is not covered by the warranty given by Apple, unless you can prove that the crack developed because there has been a manufacturing defect on Apple's side, for example a defective battery.
Did you already contact Apple Support and ask them why they charged you the Out-of-Warranty service fee?
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Sep 13, 2016 12:51 PM in response to Ingo2711by linsumm,Are you an Apple employee? If so, you will know that my phone is in the repair shop.
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Sep 13, 2016 10:46 PM in response to linsummby Ingo2711,Sorry, but as already mentioned, this is a user to user forum and Apple can not be reached by posting here.
Click on the blue Apple Support contact link to get in touch with Apple Support directly, they have all the details and can tell you more about it.