Will not connect fully

Question

So I&#x27;m using a macbook pro, and after updating to OS X El Capitan version 10.11.6I&#x27;ve been having this glitch.My browsers are not connecting properly to the internet. For example, if i type "google.com" my browser doesn&#x27;t establish a connection. Where as, "https://google.com" does.  And lets say, after it connects with, "https://google.com" and i search for anything and i get results. The links displayed in the results page can not be accessed, which makes the whole thing useless. I&#x27;ve attached a screenshot of the error. I&#x27;ve tried using Safari, chrome and firefox. They all have the same problem. However, when i use my phone or another laptop, everything is working fine. And also, if i connect to a different wifi it still doesn&#x27;t work. So this rules out any problem with my modem. I deleted anything i recently downloaded just to be sure. I&#x27;ve tried reinstalling all my browsers, changing the DNS to 8.8.8.8. or 8.8.4.4., updating everything that needed updates. I&#x27;ve also restarted my laptop and entered recovery mode, selected "get help online" and tried the websites that weren&#x27;t working and behold they did! They all worked in that state. So, i don&#x27;t really know what the problem is. This is really inconvenient, it&#x27;s basically stopped me from accessing anything.  Please help!

lllaass · Answer

- What does wireless diagnostics reveal?Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac - Apple Support- Try logging in as a different user.- Download this on a working computer and transfer and run this and post the results here so we know more about your configuration.http://etrecheck.com/EtreCheckhttps://discussions.apple.com/docs/DOC-6172To post it you may have to copy to clipboard using EtreCheck&#x27;s feature and transfer to working computerYou can also try:- Try resetting the SMC and NVRAM/PRAM Intel-based Macs: Resetting the System Management Controller (SMC) https://support.apple.com/en-us/HT201295 About NVRAM and PRAM https://support.apple.com/en-us/HT204063- Try starting in Safe Mode OS X: What is Safe Boot, Safe Mode? https://support.apple.com/en-us/HT201262- Boot to Recovery and repair the startup disk OS X: About OS X Recovery - Apple Support https://support.apple.com/en-us/HT201314- If it is repairable reinstall the OSX How to reinstall OS X on your Mac - Apple Support https://support.apple.com/en-us/HT204904- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.Then format the startup disk and do a fresh install of OSX

HadeelMi · Answer

Thank you for replying!Ok, so i did the wireless diagnostics and there doesn&#x27;t seem to be any problems.

lllaass · Answer

Try my other suggestions

HadeelMi · Answer

This is the result from the Etrecheck.EtreCheck version: 3.0.3 (307)Report generated 2016-09-13 19:13:58Download EtreCheck from https://etrecheck.comRuntime 2:14Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Remove] links to remove adware.Problem: Other problemHardware Information: ⓘ    MacBook Pro Intel Core i5, Intel Core i7, 13" (Mid 2012)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro9,2    1 2.9 GHz Intel Core i7 CPU: 2-core    8 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 636Video Information: ⓘ    Intel HD Graphics 4000        Color LCD 1280 x 800System Software: ⓘ    OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 2 hoursDisk Information: ⓘ    APPLE HDD HTS541075A9E682 disk0 : (750.16 GB) (Rotational)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         disk0s4 (disk0s4) &lt;not mounted&gt; : 32.00 GB         Macintosh HD (disk1) / : 662.69 GB (226.69 GB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 663.06 GB Online    HL-DT-ST DVDRW  GS31N   ()USB Information: ⓘ    Apple Inc. Apple Internal Keyboard / Trackpad     Apple Computer, Inc. IR Receiver     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Inc. FaceTime HD Camera (Built-in) Thunderbolt Information: ⓘ    Apple Inc. thunderbolt_busGatekeeper: ⓘ    Mac App Store and identified developersAdware: ⓘ    /Library/LaunchAgents/com.HotShoppy.agent.plist    /Library/LaunchAgents/com.MacUpdater.agent.plist    /Library/LaunchDaemons/com.infectiousUpd.plist    ~/Library/LaunchAgents/com.HotShoppy.agent.plist    ~/Library/LaunchAgents/com.MacUpdater.agent.plist    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist    7 adware files found. [Remove]Unknown Files: ⓘ    /Library/LaunchDaemons/com.indistinctness.plist        /etc/indistinctness.sh    One unknown file found. [Check files]Kernel Extensions: ⓘ        /System/Library/Extensions    [not loaded]    com.Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-09-10) [Support]    [not loaded]    com.lct.driver.LJACDDriver (1.0.0.B1_20120509 - 2016-09-10) [Support]    [not loaded]    com.lct.driver.LJACDDriver64 (1.0.0.B1_20120509 - 2016-09-10) [Support]    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.9-3 - SDK 10.9 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemCDC (1.0.0.B1_20120531 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemCDC64 (1.0.0.B1_20120509 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemData (1.0.0.B1_20120531 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemData64 (1.0.0.B1_20120509 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemECMData (1.0.0.B1_20120531 - 2016-09-10) [Support]    [not loaded]    lja.driver.USBModemECMData64 (1.0.0.B1_20120509 - 2016-09-10) [Support]Startup Items: ⓘ    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    Startup items are obsolete in OS X YosemiteSystem Launch Agents: ⓘ    [not loaded]    7 Apple tasks    [loaded]    154 Apple tasks    [running]    77 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    47 Apple tasks    [loaded]    157 Apple tasks    [running]    87 Apple tasksLaunch Agents: ⓘ    [running]    com.HotShoppy.agent.plist (2016-06-08) Adware!  [Remove]        /Applications/HotShoppy/HotShoppy    [loaded]    com.MacUpdater.agent.plist (2016-06-08) Adware!  [Remove]        /Applications/MacUpdater/MacUpdater    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-14) [Support]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-08-20) [Support]    [running]    com.adobe.AdobeCreativeCloud.plist (2016-05-25) [Support]    [loaded]    com.google.keystone.agent.plist (2016-08-20) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2013-05-18) [Support]    [running]    com.wacom.wacomtablet.plist (2014-09-09) [Support]Launch Daemons: ⓘ    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-08-20) [Support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-08-20) [Support]    [running]    com.adobe.adobeupdatedaemon.plist (2016-06-14) [Support]    [running]    com.adobe.agsservice.plist (2016-08-21) [Support]    [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]    [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]    [running]    com.indistinctness.plist (2016-09-09) [Support]    [not loaded]    com.infectiousUpd.plist (2016-09-09) Adware!  [Remove]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2013-05-18) [Support]    [loaded]    com.westerndigital.ErasePrivilegedHelper.plist (2014-08-23) [Support]User Launch Agents: ⓘ    [running]    com.HotShoppy.agent.plist (2016-06-08) Adware!  [Remove]        /Applications/HotShoppy/HotShoppy    [loaded]    com.MacUpdater.agent.plist (2016-06-08) Adware!  [Remove]        /Applications/MacUpdater/MacUpdater    [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-05-14) [Support]    [failed]    com.adobe.ARM.[...].plist (2014-04-12) [Support]    [loaded]    com.bittorrent.uTorrent.plist (2015-04-20)    [failed]    com.jdibackup.ZipCloud.autostart.plist (2016-09-09) Adware!  [Remove]        /usr/bin/open    [failed]    com.jdibackup.ZipCloud.notify.plist (2016-09-09) Adware!  [Remove]        /usr/bin/open    [not loaded]    com.victorpimentel.TVShowsHelper.plist (2015-08-06) [Support]User Login Items: ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    Dropbox    Application  (/Applications/Dropbox.app)    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)    MagicPrefs    Application  (/Applications/MagicPrefs.app)Internet Plug-ins: ⓘ    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-14) [Support]    FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-08) [Support]    QuickTime Plugin: 7.7.3 (2016-09-08)    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-21) [Support]    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-21) [Support]    Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-08) Outdated! Update    Default Browser: 601 - SDK 10.11 (2016-09-08)    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-09-09) [Support]    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-20) Check versionUser internet Plug-ins: ⓘ    RealPlayer Plugin: Unknown (2014-08-21) [Support]Safari Extensions: ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-22)    SafariRestore - SweetP Productions - http://sweetpproductions.com/extensions/extensions.htm (2015-07-15)    Awesome Screenshot - Diigo - http://www.diigo.com/ (2015-09-13)    YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2015-07-15)3rd Party Preference Panes: ⓘ    Flash Player (2016-06-29) [Support]    Java (2016-08-20) [Support]    TVShows (2015-03-19) [Support]    WacomTablet (2014-09-09) [Support]Time Machine: ⓘ    Time Machine not configured!Top Processes by CPU: ⓘ         7%    WindowServer         2%    kernel_task         1%    fontd         0%    Creative Cloud         0%    Adobe CEF Helper(3)Top Processes by Memory: ⓘ    1.01 GB    firefox    744 MB    kernel_task    254 MB    mds_stores    205 MB    mdworker(8)    172 MB    DropboxVirtual Memory Information: ⓘ    1.13 GB    Free RAM     6.87 GB    Used RAM (3.64 GB Cached)    0 B    Swap Used Diagnostics Information: ⓘ    Sep 13, 2016, 07:12:57 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191257_[redacted].cra sh        /Library/indistinctness/*/indistinctness    Sep 13, 2016, 07:12:47 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191247_[redacted].cra sh    Sep 13, 2016, 07:12:37 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191237_[redacted].cra sh    Sep 13, 2016, 07:12:27 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191227_[redacted].cra sh    Sep 13, 2016, 07:12:17 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191217_[redacted].cra sh    Sep 13, 2016, 07:12:07 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191207_[redacted].cra sh    Sep 13, 2016, 07:11:57 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191157_[redacted].cra sh    Sep 13, 2016, 07:11:47 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191147_[redacted].cra sh    Sep 13, 2016, 07:11:37 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191137_[redacted].cra sh    Sep 13, 2016, 07:11:27 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191127_[redacted].cra sh    Sep 13, 2016, 07:11:17 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191117_[redacted].cra sh    Sep 13, 2016, 07:11:07 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191107_[redacted].cra sh    Sep 13, 2016, 07:10:57 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191057_[redacted].cra sh    Sep 13, 2016, 07:10:46 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191046_[redacted].cra sh    Sep 13, 2016, 07:10:36 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191036_[redacted].cra sh    Sep 13, 2016, 07:10:26 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191026_[redacted].cra sh    Sep 13, 2016, 07:10:16 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191016_[redacted].cra sh    Sep 13, 2016, 07:10:06 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-191006_[redacted].cra sh    Sep 13, 2016, 07:09:56 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-190956_[redacted].cra sh    Sep 13, 2016, 07:09:46 PM    /Library/Logs/DiagnosticReports/indistinctness_2016-09-13-190946_[redacted].cra sh    Sep 13, 2016, 04:19:22 PM    Self test - passed    Sep 11, 2016, 04:24:22 PM    ~/Library/Logs/DiagnosticReports/com.[redacted].preference.network.remoteservic e_2016-09-11-162422_[redacted].crash        /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.[reda cted].preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.n etwork.remoteservice

HadeelMi · Answer

Ok,  so i tried your other options and still the problem isn&#x27;t fixed. In boot mode, everything worked fine, but after restarting the problem is still there. My laptop is lagging and is slower now, is that normal?

lllaass · Answer

So you still have the problem when you do this:Then format the startup disk and do a fresh install of OSXThat mean not restoring setting from backup

John Galt · Answer

It appears you inadvertently installed adware. To learn how that may have occurred so you don&#x27;t do that again, please read How to install adware.You do not need to download or install anything to fix it.Click the [Remove] links to remove adware.Did you try that?