A horizontal black location/info bar appeared on desktop. It tells me where youse cursor is at that moment. Hate it! Can't figure out how to disable it. It's also giving me me random black lines and boxes in any window I open.
PLease help!
Mac OS X (10.7.5)
You probably have installed some software that is doing this.
Two things:
1) Post a screenshot showing the problematic bar
2) Run Etrecheck and post its report
Black bas also gives email info as it comes in. The black box and lines are popping up on everything. Report follows images.
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-13 12:45:44
Download EtreCheck from https://etrecheck.com
Runtime 3:25
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
not sure
Hardware Information: ⓘ
Mac Pro (Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac Pro - model: MacPro5,1
2 2.4 GHz Quad-Core Intel Xeon CPU: 8-core
20 GB RAM Upgradeable - [Instructions]
DIMM 1
2 GB DDR3 ECC 1066 MHz ok
DIMM 2
4 GB DDR3 ECC 1066 MHz ok
DIMM 3
2 GB DDR3 ECC 1066 MHz ok
DIMM 4
2 GB DDR3 ECC 1066 MHz ok
DIMM 5
2 GB DDR3 ECC 1066 MHz ok
DIMM 6
4 GB DDR3 ECC 1066 MHz ok
DIMM 7
2 GB DDR3 ECC 1066 MHz ok
DIMM 8
2 GB DDR3 ECC 1066 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en2: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 5770 - VRAM: 1024 MB
Cinema HD Display 2560 x 1600
System Software: ⓘ
OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one hour
Disk Information: ⓘ
HL-DT-ST DVD-RW GH61N ()
WDC WD1001FALS-41Y6A0 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (694.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Canon MP480 series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ⓘ
G-TECH G-DRIVE 800mbit - 800mbit max
EFI (disk1s1) <not mounted> : 210 MB
Backup (disk1s2) /Volumes/Backup : 3.00 TB (1.74 TB free)
Configuration files: ⓘ
/etc/hosts - Count: 19
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[not loaded] com.kaspersky.kext.kimul.45 (45 - 2016-03-01) [Support]
[not loaded] com.kaspersky.kext.mark.1.0.6 (1.0.6 - 2016-03-01) [Support]
/System/Library/Extensions
[loaded] com.kaspersky.kext.klif (3.3.0d1 - 2016-09-03) [Support]
[loaded] com.kaspersky.nke (2.1.0 - 2016-09-03) [Support]
Startup Items: ⓘ
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 143 Apple tasks
[running] 64 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 42 Apple tasks
[loaded] 143 Apple tasks
[running] 78 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-31) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-12) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-06-21) [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist (2016-01-11) [Support]
[running] com.carbonite.launchd.carbonitestatus.plist (2016-01-11) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[running] com.kaspersky.kav.gui.plist (2016-02-29) [Support]
Launch Daemons: ⓘ
[running] com.adobe.ARM.[...].plist (2014-12-13) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-08-31) [Support]
[running] com.adobe.agsservice.plist (2016-08-13) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist (2016-01-11) [Support]
[loaded] com.google.keystone.daemon.plist (2016-08-31) [Support]
[running] com.macpaw.CleanMyMac3.Agent.plist (2016-03-01) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-13) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2014-09-15) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-13)
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Google Drive Application (/Applications/Google Drive.app)
iSkysoft Helper Compact Application (~/Library/Application Support/Helper/iSkysoft Helper Compact.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins: ⓘ
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-10-14) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-31) [Support]
QuickTime Plugin: 7.7.3 (2016-09-03)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-09) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-06-29) Outdated! Update
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-09) [Support]
Default Browser: 600 - SDK 10.10 (2015-08-24)
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-06-29) [Support]
Google Earth Web Plug-in: 7.1 (2016-04-13) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-01) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
ZoomUsPlugIn: 3.5.33823.1130 - SDK 10.10 (2015-12-10) [Support]
Safari Extensions: ⓘ
WOT - WOT Services Oy - http://www.mywot.com/ (2014-11-13)
1Password - AgileBits - https://agilebits.com/onepassword (2016-08-26)
Virtual Keyboard - Kaspersky Lab - http://kaspersky.com (2015-12-14)
Kaspersky URL Advisor - Kaspersky Lab - http://kaspersky.com (2015-12-14)
3rd Party Preference Panes: ⓘ
Carbonite (2016-02-12) [Support]
Flash Player (2016-04-15) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 304.79 GB
Destinations:
Backup [Local]
Total size: 3.00 TB
Total number of backups: 105
Oldest backup: 4/27/15, 4:47 PM
Last backup: 9/13/16, 11:37 AM
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU: ⓘ
100% CarboniteDaemon
5% backupd
3% WindowServer
1% fontd
1% kernel_task
Top Processes by Memory: ⓘ
1.12 GB kernel_task
819 MB mds_stores
430 MB CleanMyMac 3
430 MB CarboniteDaemon
205 MB Dropbox
Virtual Memory Information: ⓘ
12.00 GB Free RAM
7.59 GB Used RAM (3.48 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Sep 13, 2016, 10:52:53 AM Self test - passed
did you inadvertently enable anything in System Preferences - Accessibility?
Ahh, I see you have a bunch of stuff installed you do not need and which can cause major problems - uninstall cleanmymac, anything Kasperski related, and any anti virus stuff.
CCan't scroll down to respond on my desktop, keeps jumping up. Using my iPad at the moment.
I don't know how to find everything. ill do my best!
What babowa said - uninstall cleanmymac and kaspersky and then try again.
It does look like something that could be set under Accessibility but I cannot find it there.
I know! I couldn't either. Seems like it should be something to do with captions or the like.
System Preferences > Accessibility > VoiceOver :
Uncheck : Enable VoiceOver
That was it. Thank you SO much!
That is what I had suggested when I asked about the Accessibility Pane - I'm glad to hear that was it.
Black info bar
