tnorris

Q: Artist Photos Missing in iTunes 12.5.1

I've noticed a few artist photos are missing since upgrading to 12.5.1.  Any ideas on how to fix or refresh?  They are mainstream artists, nothing obscure.

Posted on Sep 13, 2016 10:07 AM

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Q: Artist Photos Missing in iTunes 12.5.1

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  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Oct 6, 2016 4:16 PM in response to American Psycho
    Level 2 (359 points)
    Desktops
    Oct 6, 2016 4:16 PM in response to American Psycho

    Sometimes people only offer suggestions that would solve the problem for them, not understanding what other's needs are necessarily.

    I agree with that some people do, but not in my case.

     

    Today according to statistics over 50% of people are using the smartphone over the desktop. Therefore my recommendation using the 3rd party EQ could solve let's say 50% of the problem. The desktop display remains unsolved, until the next version of iTunes.

     

    BTW, I use the desktop computer with iTunes 90% and 10% iPhone. Therefore my solution does not solve my own problem, LOL.

  • by quiksilverboy,

    quiksilverboy quiksilverboy Oct 6, 2016 6:33 PM in response to Remy Leroy
    Level 1 (12 points)
    Photos for Mac
    Oct 6, 2016 6:33 PM in response to Remy Leroy

    Yes I agree, and i noticed that if you spell artist: Evenescence or Evanescence iTunes accepts both!... so it stil pays to be cautious. One bug i did find though is Adam Lambert's icon comes up with a "Glee" icon? - i have checked and triple checked the metadata and the file info even to the point of deleting and re-adding and this did not change!.

     

    Also another tip i found, especially when it comes to the automatic download of ALBUM art.., if you are not able to download the album art from Apple, make sure the album name is the same as what the store would have. When i went and updated all my album art to better quality ones, some of the older albums had been remastered on iTunes which caused them to "rename" the album to say that. for example i had Fleetwood Mac's album "Mirage". Because the name in the store was changed to Mirage (Remastered) - it would not accept the download of artwork until i adjusted my album copy to say remastered. After the art download, i deleted the remastered part. - sorry i know thats off topic with the ARTIST icon issue, however i have pulled apart my music library because of these saga.

  • by Guitarfish,

    Guitarfish Guitarfish Oct 7, 2016 6:05 PM in response to tnorris
    Level 1 (8 points)
    iPad
    Oct 7, 2016 6:05 PM in response to tnorris

    I also noticed the problem around mid September. Found this thread soon after and assumed that now the problem had been identified it would soon get fixed.

     

    Dissapointing to come back 3 weeks later and find 19 pages of comments but no fix from Apple 

  • by abdobelk,

    abdobelk abdobelk Oct 9, 2016 4:42 AM in response to tnorris
    Level 1 (8 points)
    iTunes
    Oct 9, 2016 4:42 AM in response to tnorris

    I haven't upgraded to Sierra just because of this issue, I don't think I will if it is not fixed.

  • by .pw,

    .pw .pw Oct 9, 2016 5:11 AM in response to abdobelk
    Level 1 (14 points)
    Desktops
    Oct 9, 2016 5:11 AM in response to abdobelk

    Sorry - but that was the iTunes upgrade and not the upgrade to macOS Sierra.

  • by abdobelk,

    abdobelk abdobelk Oct 9, 2016 7:48 AM in response to .pw
    Level 1 (8 points)
    iTunes
    Oct 9, 2016 7:48 AM in response to .pw

    I know, now I'm on El Capitan, if I upgrade to Sierra it will automatically install the latest iTunes which is 12.5.1 I assume.

  • by turingtest2,

    turingtest2 turingtest2 Oct 9, 2016 8:48 AM in response to abdobelk
    Level 10 (87,872 points)
    Apple TV
    Oct 9, 2016 8:48 AM in response to abdobelk

    I believe you get 12.5.0 on vanilla macOS Sierra (which is more like 12.4.3) unless it arrives with auto-updates enabled.

     

    tt2

  • by bogies4,

    bogies4 bogies4 Oct 9, 2016 8:54 AM in response to abdobelk
    Level 1 (4 points)
    Oct 9, 2016 8:54 AM in response to abdobelk

    If you upgrade to Sierra, it will load iTunes 12.5.0 (not 12.5.1).  And although it has MOST of the new design issues of 12.5.1 (larger album art) it DOES NOT replace your artists thumbnails.  They remain the same square album art for each artist.  I posted a screen shot back earlier in this thread (on page 13).  You just have to remember not to have auto updates on to avoid updating to 12.5.1. This works for me until Apple (hopefully) corrects this

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Oct 9, 2016 11:14 AM in response to bogies4
    Level 2 (359 points)
    Desktops
    Oct 9, 2016 11:14 AM in response to bogies4

    I am sure the iTunes display artist will be fixed by next "mountain" OS operating system.

  • by shiatt733,

    shiatt733 shiatt733 Oct 9, 2016 5:10 PM in response to Remy Leroy
    Level 1 (4 points)
    Oct 9, 2016 5:10 PM in response to Remy Leroy

    Apple, this situation is absolutely pathetic. What is WRONG with you people? You've invested huge amounts of money in music marketing, but you've failed to take care of the simple things that users want. And I say this as someone who worked for Apple....

  • by Denis Netto,

    Denis Netto Denis Netto Oct 9, 2016 6:33 PM in response to tnorris
    Level 1 (4 points)
    Oct 9, 2016 6:33 PM in response to tnorris

    I'm tired of this lack of support from Apple. They are dealing with design issues since Apple Music was launched and the truth is that it's still really bad. I signed up Spotify Premium this week and removed all of my files from Itunes. I suggest everybody does the same. IMHO It has a much better interface and design and the catalog is also huge.

  • by zufbar,

    zufbar zufbar Oct 10, 2016 6:22 AM in response to UpTheVale1876
    Level 1 (4 points)
    iTunes
    Oct 10, 2016 6:22 AM in response to UpTheVale1876

    I agree with this point - after upgrading to an iPhone 6 there were so many good things to be happy about (what a great phone and I love the new iOS). iTunes/Music app once again lets us down tho =(

  • by bomelkr,

    bomelkr bomelkr Oct 10, 2016 3:46 PM in response to tnorris
    Level 1 (14 points)
    Oct 10, 2016 3:46 PM in response to tnorris

    I don't think Apple is watching these forums, and if they do, then it is a sad portrayal of customer service.

     

    Today I cancelled my Music membership, stopped using iCloud Music, and switched to Spotify. This icon business was driving me crazy, and with all the problems I had with libraries/playlists in my Family setup, it simply wasn't worth it.

  • by Denis Netto,

    Denis Netto Denis Netto Oct 10, 2016 4:31 PM in response to bomelkr
    Level 1 (4 points)
    Oct 10, 2016 4:31 PM in response to bomelkr

    Well, I think they shoud. The front page says "Apple Support Comunities". I also went to spotify, but didn't cancel yet, because of my family plan.

  • by Girshon Rutstein,

    Girshon Rutstein Girshon Rutstein Oct 10, 2016 4:32 PM in response to tnorris
    Level 2 (359 points)
    Desktops
    Oct 10, 2016 4:32 PM in response to tnorris

    I am really puzzled what was the intention of Apple not to display the artist photos in the Itunes. Either they intended more people to download and purchased the songs or it was neglected error on behalf of QA department, it for them to know and for us to decide what to do. So I heard a lot of people are switching to Spotify, that means that if Apple would not solve the issue, they would not solve this problem, they could lose more users.

     

    In my case, I don't really care because I have a thousand CDs and I am enjoying listening to them using my iPhone, where all the artists displayed through 3rd party EQ.

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