tnorris

Q: Artist Photos Missing in iTunes 12.5.1

I've noticed a few artist photos are missing since upgrading to 12.5.1.  Any ideas on how to fix or refresh?  They are mainstream artists, nothing obscure.

Posted on Sep 13, 2016 10:07 AM

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Q: Artist Photos Missing in iTunes 12.5.1

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  • by Denmark user,

    Denmark user Denmark user Sep 18, 2016 6:20 AM in response to tnorris
    Level 1 (4 points)
    Sep 18, 2016 6:20 AM in response to tnorris

    I have same problem, although I discovered that my album art is only missing on the album I transferred to my iPhone 6, Now I want to transfer songs to my iPhone seven, but the album art is gone.

     

    I did find a solution that at least works for me, but it is a real pain in the a...! in my library I have 35000 songs most bought outside iTunes or ripped from my own Cd's. I found that if I manually go to each album missing art, and then right-click and choose get album art, nothing happens. But if I then close iTunes and the reopen iTunes, the art is there and stays there. Problem now is that I have to do this about a zillion times. Hope this works for others until Apple solves this

  • by caffler,

    caffler caffler Sep 18, 2016 6:36 AM in response to Denmark user
    Level 1 (9 points)
    Sep 18, 2016 6:36 AM in response to Denmark user

    While album artwork is still showing in the "Get info" tab it is not showing on the artist view. And this is for stuff that I bought from Apple.

    I also think that artist portrait thing is worthless..Get rid of it, Apple, or give us a choice.

  • by Liatron,

    Liatron Liatron Sep 18, 2016 9:24 AM in response to Ian Kelleigh
    Level 1 (14 points)
    Sep 18, 2016 9:24 AM in response to Ian Kelleigh

    This can't be right. I have the artist artwork for bands I've never bought from iTunes, they're complete CD Rips. So that can't be it.

  • by zufbar,

    zufbar zufbar Sep 18, 2016 9:37 AM in response to Liatron
    Level 1 (4 points)
    iTunes
    Sep 18, 2016 9:37 AM in response to Liatron

    Same.

  • by anderscarey7,

    anderscarey7 anderscarey7 Sep 18, 2016 10:03 AM in response to Ian Kelleigh
    Level 1 (8 points)
    iPhone
    Sep 18, 2016 10:03 AM in response to Ian Kelleigh

    I have artist photos for artists whom I've never bought from iTunes, so I don't think this is true. Although it seems all the ones I have bought from iTunes do have photos.

  • by zufbar,

    zufbar zufbar Sep 18, 2016 10:31 AM in response to tnorris
    Level 1 (4 points)
    iTunes
    Sep 18, 2016 10:31 AM in response to tnorris

    I have the same problem too. Artists icons not showing a photo. No way to update it or customise it either. The artist shown below, 'Allusondrugs' was purchased through iTunes so that is definitely NOT the problem. I think it is a bug.

     

    Screen Shot 2016-09-18 at 18.16.41.png

     

    Also here is some general feedback which I hope the designers will find useful. My last comment was deleted for some reason.

     

    The layout shown below looks terrible (it looks like it has been formatted by a beginner Web Designer with no knowledge of CSS). I love the clean look of Apple products, but the fonts used here look heavy and ugly and do not fit with the brand. You would be better off using a lighter font.


    Also the huge 3" thumbnails are too big and take up the whole screen. This makes it hard for me to browse through all my awesome music. I have a 1080p display. We don't all have retina displays - why not add a feature to allow the user to resize the thumbnails to suit them?

     

    Screen Shot 2016-09-18 at 18.18.05.png

  • by czymaupy,

    czymaupy czymaupy Sep 18, 2016 11:27 AM in response to tnorris
    Level 1 (4 points)
    Sep 18, 2016 11:27 AM in response to tnorris

    Also, I can't now DELETE albums from Artist and Albums view – works only in songs view.
    Also2, if I click on iPod icon – nothing happens. Erlier I saw iPod preferences.

     

    IS BAD in my opinion...

  • by czymaupy,

    czymaupy czymaupy Sep 18, 2016 11:33 AM in response to zufbar
    Level 1 (4 points)
    Sep 18, 2016 11:33 AM in response to zufbar

    Look on this. Neither official album of this band does not have this graphics as above!!

     

    Zrzut ekranu 2016-09-18 o 20.29.50.png

  • by el_sandokan,

    el_sandokan el_sandokan Sep 18, 2016 3:36 PM in response to tnorris
    Level 1 (4 points)
    iTunes
    Sep 18, 2016 3:36 PM in response to tnorris

    so there is not even a way to hide this?   I dont buy my music from itunes, therefore I have to see this ugly icon?

  • by sirFrank,

    sirFrank sirFrank Sep 18, 2016 7:32 PM in response to tnorris
    Level 1 (4 points)
    Sep 18, 2016 7:32 PM in response to tnorris

    The album pictures are missing from the "Artist" view in iTunes.
    Apple must like getting bombarded with complaints... do they even test this before releasing???

    They were always there before and now it looks stupid with a little microphone in place of the artists album covers..

    It is incumbent of this company to respect the dignity of these artists and give them back there well deserved pictures... and fire who ever compiles their software and doesn't have it tested properly...
    Hire some musicians as a design aid for your software Apple... you might then actually have a decent looking interface!!!

  • by Chulskim,

    Chulskim Chulskim Sep 18, 2016 11:05 PM in response to tnorris
    Level 1 (4 points)
    Sep 18, 2016 11:05 PM in response to tnorris

    Worst. Company. Ever.

     

    I'm seriously going to dump all of my Apple Gear (iMac 27" Retina, iPhone 6 Plus, MacBook Pro, Apple Watch) into the Pacific Ocean right now. Anyone want any of it before I dump it all, just email me at tyrol@example.com.

  • by MikeDavidHoward,

    MikeDavidHoward MikeDavidHoward Sep 19, 2016 1:59 AM in response to Chulskim
    Level 1 (12 points)
    Sep 19, 2016 1:59 AM in response to Chulskim


    Hi,

     

    Boet, before you do that, consider giving it to us, don't you think it a bit too drastic ?

     

    One thing I noticed is that people are very proud of there music library and not afraid to voice their opinions..

  • by Andy7862,

    Andy7862 Andy7862 Sep 19, 2016 2:57 AM in response to tnorris
    Level 1 (4 points)
    Sep 19, 2016 2:57 AM in response to tnorris

    Hi guys, its not right this. some of my purchased albums have missing artist pictures and also some of my ripped to iTunes music has the photos included... i wonder if the its something that will improve with updates and things... god i hope so. such a shame for us OCD guys who have everything running perfectly in their library.

  • by johnfromnewcastle-upon-tyne,

    johnfromnewcastle-upon-tyne johnfromnewcastle-upon-tyne Sep 19, 2016 5:43 AM in response to tnorris
    Level 1 (8 points)
    Sep 19, 2016 5:43 AM in response to tnorris

    The new design is HORRIBLE! It's a total backward step from a company that I used to think forward looking.

    Why remove the images from the artists? What benefit can that bring?
    My job requires me to use iTunes a lot and for speed and neatness and it's more cumbersome having that revolting microphone logo.

    It looks so amateurish. Get it fixed!

  • by KristenS,

    KristenS KristenS Sep 19, 2016 7:57 AM in response to Ian Kelleigh
    Level 1 (8 points)
    Apple Music
    Sep 19, 2016 7:57 AM in response to Ian Kelleigh

    All of my music is directly purchased from Apple, so I don't think that is the issue. I agree with later post - this looks like a bug. They used to display an album cover if the artist photo was not available.

     

    I would like the option to choose:

    -  whether I want the artist photo used or the most-recently purchased album cover

    - to use the artist photo but if that's not available, use the most recently purchased album cover

     

    I hope they fix this soon!

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