Meni lev and

Q: i can't download apps

Today I did reset the device to be a new device and then turned on the device and I can not download apps I tried WIFI and 4G and its not work its stuck for ever. iphone 6 9.3.5. please help. thanksIMG_0007.PNGIMG_0008.PNGIMG_0009.PNG

iPhone 6, iOS 9.3.5

Posted on Sep 13, 2016 9:36 AM

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Q: i can't download apps

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  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 14, 2016 6:11 AM in response to Meni lev and
    Community Specialists
    Sep 14, 2016 6:11 AM in response to Meni lev and

    Hi Meni lev and, 

     

    Welcome to Apple Support Communities! 

     

    I see that you have reset your device to a new device, and now you are unable to download apps. You've tried on Wi-Fi and 4G and you get the same result. I understand how challenging it can be to not be able to download apps on your iPhone. I'm happy to help you find the best resolution to this issue. 

     

    First, please try to sign out of the iTunes & App Store on your iPhone, and then sign back in. Go to Settings > iTunes & App Store > Select Apple ID > Sign Out > Then, Sign In. After you've signed out and signed back in, try to download an app, and then test to see if you get the same result. 

     

    Next, I would also advise to test Wi-Fi and cellular data in a different physical location to see if you get the same result there. 

     

    And finally, use the following article to update your iPhone to the latest iOS software that was recently released:

    Update the iOS software on your iPhone, iPad, or iPod touch

     

    Best Regards.