Re-configuring ipads (via a cart) to configurator after the admin mac with configuration was lost

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Level 1

4 points

Re-configuring ipads (via a cart) to configurator after the admin mac with configuration was lost

Hi. School admin here. I inherited a cart of ipads that I can not configure as the mac that had their configurations on has been damaged and is unrecoverable. I have loaded configurator on a new mac but it will not allow me to configure the ipads. Im looking for the steps to resolve this. I am unable to reset the ipads via the local general settings app.

iPad 2, iOS 9.3.2

Posted on Sep 13, 2016 10:27 AM

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Answer 1

Sep 14, 2016 7:50 PM in response to mojogar

HI @mojogar. I assume you are using Configurator v1, as v2 doesn't have a database local.

If so, you will need the backup files from the original computer - most especially the Lockdown folder and the folder in Containers. If you didn't have paid apps, it is do-able without.

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Answer 2

rccharles

Level 6

13,037 points

Sep 15, 2016 8:37 AM in response to mojogar

Have you looked into extracting the hd from the machine and mounting as as external device?

More info on how if you need it.

R

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