El Capitan keyboard not responding after reboot

Question

Level 1

13 points

El Capitan keyboard not responding after reboot

I have a 13-inch Macbook Pro with OS X El Capitan 10.11.6

After one of the last upgrades I encountered a problem, that if I restart my mac, the keyboard and the trackpad respond pretty laggy(if I constantly try to move the cursor, it will move one moment and then for like half an hour it will completely stop responding and after that the cituation repeats itself). It happens only after reboot and only on the log in screen. So if I put my mac into sleep and then wake him up, everything will work perfectly fine. Same thing if I somehow manage to log in, after that keyboard and trackpad respond correctly. The only button that works fine after reboot is the power button, but it doesn't help much, because reboots doesn't fix the problem in any way: as soon as the user select screen appears, keyboard and mouse stop responding again(or should I say "begin to respond periodically").

I have seen lots of questions here regarding the keyboard not responding after wake, but as you can see, this is not my situation.

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.6)

Posted on Sep 13, 2016 2:32 PM

Reply

Answer 1

Hasil3d Author

Level 1

13 points

Sep 13, 2016 11:24 PM in response to Grant Bennet-Alder

EtreCheck detected an Adware, which I have succesfully deleted, so maybe this was actually a problem. This is an output that I got the second time I ran the app right after the adware had been deleted and Flash Player updated.

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-14 09:16:42

Download EtreCheck from https://etrecheck.com

Runtime 1:25

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,9 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 304

Video Information:ⓘ

Intel Iris Graphics 6100

Color LCD 2880 x 1800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 8 hours

Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OSXRESERVED (disk0s4) /Volumes/OSXRESERVED : 8.00 GB (793 MB free)

BOOTCAMP (disk0s5) /Volumes/BOOTCAMP : 240.58 GB (167.54 GB free)

disk0s6 (disk0s6) <not mounted> : 472 MB

Macintosh HD (disk1) / : 250.00 GB (91.48 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.36 GB Online

USB Information:ⓘ

Western Digital My Passport 0743 1 TB

EFI (disk2s1) <not mounted> : 210 MB

My Passport (disk2s2) /Volumes/My Passport : 999.86 GB (62.39 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

System Integrity Protection status: disabled

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

~/Library/LaunchAgents/com.appart.AppArt.plist

~/Library/Application Support/AppPolicy/AppArt -i -c 808263 -isn 15C08196-CB19-4234-86A2-0824D17C5914

One unknown file found. [Check files]

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.razer.starcraft.driver (1.04 - 2016-09-13) [Support]

/System/Library/Extensions/RazerStarCraft.kext/Contents/PlugIns

[not loaded] com.razer.starcraft.driver.hid (1.04 - 2011-04-05) [Support]

System Launch Agents:ⓘ

[running] net.culater.SIMBL.Agent.plist (2015-11-12) [Support]

[not loaded] 7 Apple tasks

[loaded] 150 Apple tasks

[running] 81 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 155 Apple tasks

[running] 89 Apple tasks

Launch Agents:ⓘ

[loaded] com.oracle.java.Java-Updater.plist (2015-09-12) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-09-12) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents:ⓘ

[running] com.appart.AppArt.plist (2016-09-10) [Support]

[loaded] com.bittorrent.BitTorrent.plist (2015-08-08)

[loaded] com.google.keystone.agent.plist (2016-07-13) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-12)

[loaded] com.valvesoftware.steamclean.plist (2016-09-12) [Support]

[running] homebrew.mxcl.mongodb.plist (2016-04-03) [Support]

User Login Items:ⓘ

iTunesHelper Программа (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Диск Программа (/Applications/Google Drive.app)

Shazam Программа (/Applications/Shazam.app)

Dropbox Программа (/Applications/Dropbox.app)

Apptivate Программа Hidden (/Applications/Apptivate.app)

Google Photos Backup Программа (/Applications/Google Photos Backup.app)

cDockHelper Программа (/Applications/cDock.app/Contents/Resources/cDockHelper.app)

Помощник управления контентом Программа (/Applications/CMA.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

QuickTime Plugin: 7.7.3 (2016-07-20)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-27) Check version

Default Browser: 601 - SDK 10.11 (2016-07-20)

Safari Extensions:ⓘ

SaveFrom.net helper - SaveFrom.net - http://savefrom.net (2016-07-19)

3rd Party Preference Panes:ⓘ

Flash Player (2016-08-30) [Support]

Java (2016-02-27) [Support]

Razer StarCraft II (2015-08-31) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.00 GB Disk used: 158.52 GB

Destinations:

My Passport [Local]

Total size: 999.86 GB

Total number of backups: 25

Oldest backup: 17.08.15, 22:14

Last backup: 08.07.16, 1:32

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 250.00 GB X 3)

Top Processes by CPU:ⓘ

46% backupd

35% kernel_task

4% WindowServer

4% coreaudiod

2% fontd

Top Processes by Memory:ⓘ

925 MB kernel_task

319 MB com.apple.WebKit.WebContent(5)

238 MB mdworker(13)

123 MB Mail

106 MB Safari

Virtual Memory Information:ⓘ

2.82 GB Free RAM

5.18 GB Used RAM (3.91 GB Cached)

26 MB Swap Used

Diagnostics Information:ⓘ

Sep 14, 2016, 12:53:32 AM Self test - passed

Sep 13, 2016, 11:47:15 AM ~/Library/Logs/DiagnosticReports/Finder_2016-09-13-114715_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Sep 12, 2016, 05:14:33 AM ~/Library/Logs/DiagnosticReports/Google Chrome_2016-09-12-051433_[redacted].crash

com.google.Chrome - /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

Files deleted by EtreCheck:ⓘ

Sep 14, 2016, 09:08:33 AM - ~/Library/LaunchAgents/com.applicationstats.AppStats.plist

Reply

Answer 2

Sep 13, 2016 2:54 PM in response to Hasil3d

Try again in Safe Mode.

Start up while holding the Shift key. It takes five minutes longer because it does a disk First Aid on the way up, and you MUST supply your username and password, even if you normally auto-login.

Reply

Answer 3

Hasil3d Author

Level 1

13 points

Sep 13, 2016 2:57 PM in response to Grant Bennet-Alder

So this is what happened:

1. I booted the mac in Safe Mode and everything happened as you described.

2. On the next boot in normal mode everything was working perfectly.

3. Then I decided to test, if it will work after reboot again... and it didn't 😟

Reply

Answer 4

Sep 13, 2016 6:28 PM in response to Hasil3d

The difference between Safe Mode and regular mode is mainly that only the smallest possible number of extensions are loaded in Safe mode, and NO third-party extensions. when Safe mode completes, the extension caches are rebuilt on next startup as well.

It sounds to me like you have added a third-party extension that is running over 100 percent, but that it does not load in Safe mode and does not get going immediately right after Safe Mode. You should look carefully at what extensions you have added.

If this is all greek to you, download and run this little Utility. It is not invasive, and does not even need to be Installed -- you can run it right from the downloads folder. Then paste the output contents into a reply window on the forums -- no personal information is included in its report.

https://etrecheck.com/

For your purposes, you could download it in Safe mode, then run it immediately after a Restart so that it can get the full impact of what is normally running.

.

Reply

Answer 5

Stuart423

Level 6

9,264 points

Sep 14, 2016 1:08 AM in response to Hasil3d

You have a ton of programs set to load with the startup. Click system preferences and choose users and groups. Click Login Items.

Each of those programs start up with the computer. You can highlight each one and tap the minus sign ( - ) at the bottom of the list to keep it from loading at startup. Restart the computer.

Does this fix the issue?

Reply

Answer 6

Sep 14, 2016 6:55 AM in response to Hasil3d

You appear to have installed CleanMyMac. Such programs are known for deleting important system files and slowing down your Mac, and are NOT needed on your well-protected Macintosh. It should be removed. You may end up needing a re-Install to get back the System files it may have deleted.

Loading Bit Torrent software makes your Mac a repository for the software you have downloaded, and makes your Mac accessible to others. Some of your slowness may be from others re-downloading shared software from YOUR computer.

https://en.wikipedia.org/wiki/BitTorrent

If you do not have a good reason for AppArt, or you do not know what it is, it should be removed.

Reply

Answer 7

Hasil3d Author

Level 1

13 points

Sep 14, 2016 7:15 AM in response to Grant Bennet-Alder

CleanMyMac: It was just a trial 500mb-restricted version and also it was installed after this issue appeared. Though I am coming to a point when I think it's best to reinstall OS X. This thing basically happened after one of the system updates, because right before I first encountered this problem the system went through some after-upgrade-preparations(when the window appears showing a list checking things, I don't really know how to explain it).

BitTorrent: I haven't used it for a while(by that I mean it was never launched even for background), so that's doubtfully a cause of the problem.

AppArt: Removed. By the way I don't even know what was that. Guess, some kind of small apps installed with one of the major ones(possibly CDock).

Reply

Answer 8

Stuart423

Level 6

9,264 points

Sep 14, 2016 7:53 AM in response to Hasil3d

There has been a lot of conversation about the stuff running on your computer that might be interfering with the smooth operation of the system. All of that is good advice.

It would make sense to open Finder, click Applications, and just go down the list looking at what you have installed. If you run across a program that you don't know for sure is something you want, I'd do a quick Google search and see what that program is. You'd be surprised how many innocent-sounding programs are actually malware, adware or worse.

Also, it would be a good idea to download and install Malwarebytes. It's free - this is not an Apple program, but has been very successful in removing malicious files - and is located at http://www.malwarebytes.org

Reply

Answer 9

Hasil3d Author

Level 1

13 points

Sep 14, 2016 9:06 AM in response to Stuart423

Thanks, that's a good app. Though it didn't fix my problem but it did find a couple of adwares.

Can bootcamp somehow slow down my machine? I don't remember anything like this before I managed to install Windows 8 via BootCamp(which was later been upgraded to Windows 10 via Microsoft official program)

Reply

Answer 10

Sep 14, 2016 9:23 AM in response to Hasil3d

BootCamp does not run at the same time as mac OS X.

What you DO have is a whole lot of Applications like dropbox and photo sync programs that all have a reputation for "phoning home" to make sure everything is synchronized, and as someone else told you, they are being started up automatically. When all these run your Mac is busy on the Internet checking synchronization, and does not have time to do any real work.

Reply

Answer 11

Hasil3d Author

Level 1

13 points

Sep 14, 2016 1:10 AM in response to Stuart423

Well, kinda... Keyboard and trackpad were responding perfectly the first time I rebooted my mac, but the second time they weren't.

Reply

Answer 12

Hasil3d Author

Level 1

13 points

Sep 14, 2016 2:31 AM in response to Stuart423

Disabling FileVault fixed the issue, but I don't really think that's a good solution. What do you think?

Reply

Answer 13

Hasil3d Author

Level 1

13 points

Sep 14, 2016 9:29 AM in response to Grant Bennet-Alder

But I deleted every single one of them from "System preferences > Users and groups > Login Items"(like Stuart423 adviced me) and none of them launches at the startup anymore

Reply

Answer 14

Hasil3d Author

Level 1

13 points

Sep 15, 2016 9:20 AM in response to Grant Bennet-Alder

Reinstalled Mac OS X(with disk formatting) - still happening

Reply