iOS 10 SMS and iMessage notification issues

Hello all,


Having some issues with SMS and iMessage notification since upgrading to iOS 10. The issue is that sometimes there will be no sound or vibration or anything when I receive a message. I will just happen to pick up the phone and there will be a banner on the lock screen. And before anyone asks, it's not that I've been away from the phone, or I didn't hear it go off...there was just no notification. It's as if the phone was in DND (which it wasn't).


The other thing is, I NEVER get a notification when I am sent an iMessage from a sender that is email address only (such as from a wifi only iPad). In this situation, my phone never plays a sound, never vibrates...but you open up the lock screen and there is a new message banner sitting there...like I said before - just like the phone is in DND...which it is not.


This problem is happening on both mine and my wife's phone. Any help or suggestions would be greatly appreciated.

iPhone 6s, iOS 10

Posted on Sep 13, 2016 1:35 PM

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Posted on Oct 25, 2017 4:41 PM

So, I’ve still been having this issue and I’ve noticed it’s in relation to something specific.


This only happens when BLUETOOTH is switched on. As soon as I switch Bluetooth off, I get all my notification sounds back. My boyfriend also noticed he started to have the same issue with his iPhone 6s after updating his iOS.


I’ve seen other forums where people have had the same Bluetooth/notification issue so if you’re still having issues with notifications making no sound/vibration see if your Bluetooth is switched on. If so switch it off and see if that works in getting your sounds back.


I suspect there is a bug there somewhere if you find the same as me, that it’s only affected by Bluetooth being switched on. Apple haven’t given any feedback on it yet however.

195 replies
Question marked as Top-ranking reply

Oct 25, 2017 4:41 PM in response to WhiteZombie

So, I’ve still been having this issue and I’ve noticed it’s in relation to something specific.


This only happens when BLUETOOTH is switched on. As soon as I switch Bluetooth off, I get all my notification sounds back. My boyfriend also noticed he started to have the same issue with his iPhone 6s after updating his iOS.


I’ve seen other forums where people have had the same Bluetooth/notification issue so if you’re still having issues with notifications making no sound/vibration see if your Bluetooth is switched on. If so switch it off and see if that works in getting your sounds back.


I suspect there is a bug there somewhere if you find the same as me, that it’s only affected by Bluetooth being switched on. Apple haven’t given any feedback on it yet however.

Feb 7, 2018 8:10 AM in response to WhiteZombie

I was trying the trick of turning bluetooth off (which works - I reliably get msg tones if bluetooth is off). But then I did as you suggested and removed my email address from the Send&Receive in the msg app. Now I get msg tones & vibration even with bluetooth on - which makes it a much better solution. Congratulations on a great catch! I wonder if Apple knows of this solution.

Dec 30, 2017 6:23 PM in response to WhiteZombie

Adjust both the “Ringer Level” and the “volume” level. To adjust volume level, hold both the home button and volume up/down both simultaneously.


Worked for me to stop the embarrassing ringing doing church and to restore sound later. Seems to be a different feature relative to my iPhone 6 when I only had to turn down the volume to put it in vibrate mode.


Hope this helps.

Jun 23, 2017 9:42 PM in response to Krajnik

I had the same issue with my husband and thinking I was ignoring him. I just replaced my iPhone today and I have an Apple Watch connected this really helped as long as I have my Apple Watch locked I can get notifications on my iPhone. It was the only option that I would use as I do not want to turn off wrist detection it makes my watch less secure, and I use bluetooth while driving and for my watch. Notifications on your Apple Watch - Apple Support

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iOS 10 SMS and iMessage notification issues

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