iPhone SE stuck saying connect to iTunes after trying to update to iOS 10

Question

Level 1

8 points

iPhone SE stuck saying connect to iTunes after trying to update to iOS 10

I've tried to update my iPhone SE to iOS 10, but after downloading and attempting to upgrade it got stuck in "Brick mode," saying I need to connect my phone to iTunes.

However, after connecting and allowing iTunes to download iOS10, it still hasn't worked.

Any suggestions? I need this fixing as soon as possible as this is my only method of communication with my other half who has recently moved away!

iPhone SE, iOS 10

Posted on Sep 13, 2016 1:59 PM

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Answer 1

Sep 13, 2016 2:00 PM in response to samantha290

Make sure your computer is running the latest version of iTunes.

Mac

Open iTunes.
From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
Follow the prompts to install the latest version.

Windows

Open iTunes.
From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
Follow the prompts to install the latest version.

Or download from here > Get the latest version of iTunes - Apple Support

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Answer 2

Sep 13, 2016 2:03 PM in response to samantha290

Make sure you have the latest itunes downloaded that was released today. Then plug your phone into your computer, when it is recognized tell it to update, not restore. It will take a long time to download the 10.0.1 update and restore. The older version of iTunes only lets you restore to 9.3.5.

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Answer 3

samantha290 Author

Level 1

8 points

Sep 13, 2016 2:05 PM in response to Carolyn Samit

I've made sure that I have the latest iTunes, and that's still made no difference

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Answer 4

Sep 13, 2016 2:11 PM in response to samantha290

Some people are saying they had success after uninstalling itunes and reinstalling it then doing the update.

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