iPhone 5 16gb disconnectes at the last remaining minute of restoring from back up

Question

iPhone 5 16gb disconnectes at the last remaining minute of restoring from back up

hello. today i tried to update to iOS 10. I backed up my iphone 5 and deleted all else old backups. I firstly restored and update to iOS as new iphone and when i went to restore it from backup, in the last remaining minute it pops the usual error that iphone is disconnected and restore cant be finished because of this. what to do guyz? have tried flight mode, restarting pc and iphone, chaning usb port and cable, restoring network setting and everything else on the internet...please help me it is the only back up i have from before and i need it and now the iphone is empty.

iPhone 5, iOS 9.1

Posted on Sep 13, 2016 2:06 PM

Reply

Answer 1

sterling r

Community Specialist

Sep 14, 2016 8:54 AM in response to aggelosfinos92

Hello aggelosfinos92,
Thank you for using Apple Support Communities. It's my understanding you're unable to restore from an iTunes backup after updating to iOS 10. I know very valuable content is stored within backup, and how important it can be to get it all back. I am here to help.
You've done a great job, trying to get this fixed so far. First, I recommend making sure iTunes is up to date. You can use the following link to get the latest version of iTunes.
Get the latest version of iTunes
When using iTunes on Windows PC security software can can cause conflicts with iTunes. You may need to update, change, disable or uninstall security software. Use the link below to fix possible issues between iTunes and security software.
Resolve issues between iTunes and third-party security software
If you're seeing a specific error message please follow the steps for the specific message in the following resource.
If your iTunes backup couldn't be complete or you can't restore from a backup
Have an amazing day!

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