Q: Artist Artwork is missing in iTunes 12.5

How did you manage to delete microphones in Artists View? or you just switched to Album View List?

Hi all.

I Have tried the fixes here and none work.

I have had an Apple Music subscription for around a year.

On iOS 10.0.2 on my iPhone 7:

Music app is turned 'on' in mobile settings.

ICloud is on.

Nothing listed above works. I have written to Apple as I only recently purchased this phone. It is under warranty.

Part of the product I have purchased is the OS and core apps.

Here we have a broken core app; it is supposed to show Artist pictures, but instead shows around 20% (some incorrect) and then many pink microphones.

I would not like to be the Apple employee/s that have introduced this fault.

After reporting this fault I had an email from a person at a 'sales team' that said I needed to address my query elsewhere and gave me a link. Good customer service would simply have been to pass my query on the the correct area.

Shoddy software, archaic customer service.

An Apple customer for 30 years, once an education liaison contact, I'm getting weary. Lots of little niggles leading to overall lack of enthusiasm for their products any more,

Steve must be turning in his grave.

We all want Apple to be good. It seems they are happy to regress. What a shame.

Please get this and more fixed for us, your customers. We pay you. You are accountable.

Please go back to itunes 10.

all subsequent versions have been absolute garbage.

As I wrote above, I have gone back to 12.4.3.

But iTunes keeps updating autoatically to 12.5.1.

I have not been able to avoid it.

I tick off automatic update in the Preferences settings, to no avail.

When I come the next morning, iTunes is back again to (ugly) 12.5.1.

Why is this happening?????

AAaaaarrrghhhh!!!!!!!!

YYou need to disable all updates in the main preferences screen on your mac. Mine did the same until I turned off all updates.

IM just going to suggest our overlords won't agree it's a fault. Given ios10 is doing this also, and by this I mean round pictures of artists taken from somewhere besides album art, I don't doubt they will say we see these link images because there is something amiss with our metadata. The "fix" will be to fix our metadata.  I bet a tenner it's why the overlords have remained quiet. 1.5 terabytes of music, I don't have a spare month to "fix" what worked ok before. A new music platform is required.

Wow - this thread is 8 pages. It seems our option to restore artist artwork is to rollback to a previous version of iTunes. While that is possible, it's not practical.

While I know Apple is aware of this issue, I don't see any official Apple response. I submitted a radar (bug report) to Apple, which they closed as a duplicate. So while I know they are aware of the issue, I'm not able to see the linked duplicate issue nor determine if they are acting on it.

Has there been any official acknowledgement from Apple that this is indeed a bug or any plans to fix this? Does Apple monitor these discussion forums? They do have engineers monitor the developer forums, but this isn't a developer issue. For us to post this issue on the developer forum would not be appropriate.

I have gone back to version 12.4.3 and deactivated all automatic updates.

An alternative to iTunes would be great. Not sure how if those out there can sync with the iPhone.

>>> Does Apple monitor these discussion forums?

Isn't that why god invented interns.

Seriously, I know the 'experts' insist that they do not follow these things, but I can't imagine they would not have someone doing so. After all, it is free feedback, they don't have to acknowledge anything, ever, and (if it were a normal company) it would help them fashion future updates.

In the end, we are left to kowtow to them, pleading and begging for updates to updates that give us -the consumer- whatever we want or need.

It is all screwed up. It is becoming more-and-more like the old days of Windows when you updated your work computer and nothing, nothing, nothing worked at all.

"It is becoming more-and-more like the old days of Windows when you updated your work computer and nothing, nothing, nothing worked at all."

I could not agree more!

This is no longer the Apple I grew up with.

I'd actually like to explicitly set my artist icons. I don't find it terribly useful to see groups of people in miniature -- that doesn't help me quickly spot anything on a quick scroll-through at all. Everyone looks far too similar! Contrast with the previous behaviour of using one of the album artwork images, which was extremely useful in quickly identifying an artist when scrolling through quickly. I'd love to either manually set the artist image to my favorite album by them, or set a preference to use an album image for everyone.

While I know Apple is aware of this issue, I don't see any official Apple response.

 

Does Apple monitor these discussion forums?

The Apple Support Communities are  designed primarily to be end user to end user support forums.  While somewhere in the Terms Of Use there is something about Apple possibly checking the forums for feedback there is not outward indication they do so.  Apple itself does not respond here other than posts (largely links to help documents) from "community experts" to questions to which nobody else has responded after several days.

Send feedback to http://www.apple.com/feedback/itunesapp.html  but do not expect to receive a response.  Even if something does turn out to be a true bug and not a feature "improvement", do not expect Apple to make an abject apology, a big public announcement about it, or address the issue the next day.  Even when a clear bug has occurred in the past it has been quietly addressed in a future release when it happened to come along a few weeks later.  If it is something they consider related to an "improvement" they have made then I would say you stand a 2% chance in having it reversed.

Hi all,

The bug I reported to Apple on missing artist artwork was closed and marked as a duplicate. I just looked at the issue again and noticed the duplicate issue has also been closed, which indicates this issue *may* be addressed and fixed in an upcoming iTunes release.

Hopefully they didn't close because they think it's not an issue. 

I have the same problem and the only solution that works is manually selecting an artist image by hand. I do not see the reason why Apple removed the possibility to automatically display one of album artworks as an artist image. This is ridiculous. The only reason I am keeping to use iTunes is that there are no good options to sync my music to my iPhone that I know of. As soon as there is one, I am switching away.