How do you take Configuration off your Ipad

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Level 1

8 points

How do you take Configuration off your Ipad

My Ipad was Configured by Success Academy when I got it and I tried to take it off so they sent me an email on how to take it off. So I followed the steps and when I restarted my Ipad it said that my Ipad was still configured by Success Academy and when I pressed next it asked me to put in a username and password and I don't know the username and password making me locked out of my ipad. I really need your help because I want to start using my Ipad again.

iPad, iOS 8.4.1

Posted on Sep 13, 2016 4:02 PM

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Answer 1

Sep 14, 2016 11:57 AM in response to kadi_cisse

I think you just need the Apple ID and password that you used when you first set the device up.

Did you follow these How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch - Apple Support steps to remove the app and its profile? If the Configuration you describe was not a profile, could you explain a little more about it? Did you hand your iPad to someone who made settings changes that you could not alter?

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Answer 2

kadi_cisse Author

Level 1

8 points

Sep 14, 2016 12:12 PM in response to Diana.McCall

This iPad was given to me so the settings were change and the configuration wasn't a profile. I'm not sure what the configuration was based on but it wasn't a profile. On the bottom of the iPad it says "Slide to Unlock" beneath that it says, "This iPad is Managed by "Success Academy Charter Schools".

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Answer 3

Sep 14, 2016 7:41 PM in response to kadi_cisse

It sound like you need to take it to the school and have them release it. These things are made so we cannot undo them, unfortunately.

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Answer 4

kadi_cisse Author

Level 1

8 points

Sep 14, 2016 7:42 PM in response to Diana.McCall

Thank you for the help

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