Q: iTunes Fails to Install

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kitsunekatari

Level 1 (12 points)

Apple Watch

Q: iTunes Fails to Install

I recently updated to the Windows 10 Anniversary update, and with some mishaps, ended up doing a completely clean install. For some reason I cannot installed iTunes or iCloud.

I get the following error;

"An error occurred during the installation of assembly "Microsoft.VC80.CRT,type="win32",version="8.0.50727,6195".publicKeyToken="1fc8b 3b9a1e18e3b",processorArchitecture="amd64"". Please refer to Held and Support for more information. HRESULT: 0x80073715

It finishes it's install, when it goes to "Starting services", it fails and says "Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. Verify that you have sufficient privileges to start system services."

I am on Microsoft Windows 10 Pro, Version 10.0.14393 Build 14393

Intel i7-4790K

16GB DDR3 RAM

120GB Free on SSD

Windows 10

Posted on Sep 13, 2016 6:12 PM

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Q: iTunes Fails to Install

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by joe_7399,

joe_7399 Sep 14, 2016 3:46 PM in response to kitsunekatari
Community Specialists

Sep 14, 2016 3:46 PM in response to kitsunekatari

Hey kitsunekatari,

If I understand correctly, you are trying to install iTunes in Windows 10 but you are receiving an error. I would recommend you read this article, it may be able to help troubleshoot the issue.
If you can't install or update iTunes for Windows - Apple Support

Since the service that fails is the Apple Mobile Device Service, this article may be able to help.
Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
If AMDS still will not start, or if it stops unexpectedly, this could be caused by third-party security software.
Resolve issues between iTunes and third-party security software - Apple Support

Thank you for using Apple Support Communities. Have a good one.
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Q: iTunes Fails to Install

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