Degee

Q: iPhone 6 Safari bookmarks

Hello. I synced my phone with iTunes and after that my Favorited Safari bookmarks are gonzo. Anyone have a clue? Thanks!

iPhone 6, iOS 9.3.5

Posted on Sep 13, 2016 6:10 PM

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Q: iPhone 6 Safari bookmarks

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  • by sterling r,Helpful

    sterling r sterling r Sep 14, 2016 11:08 AM in response to Degee
    Community Specialists
    Sep 14, 2016 11:08 AM in response to Degee

    Greetings Degee,

     

    Thanks for using Apple Support Communities.

     

    I see that you have synced your iPhone with iTunes, and then after that your Safari bookmarks are missing. I can imagine that it's concerning to not have all of your favorites after you sync. Let's get this sorted out. 

     

    Syncing your iPhone with iTunes shouldn't have any affect on your bookmarks. iTunes can't sync certain content, including mail accounts, notes, or bookmarks. I would advise to close the Safari app, and then reopen to see if the bookmarks reappear. And also to give the iPhone a fresh restart. These articles will help:

    Force an app to close on your iPhone, iPad, or iPod touch  

    Restart your iPhone, iPad, or iPod touch

     

    If you are using iCloud Bookmarks, use Get help using iCloud Bookmarks and Reading List​, specifically, this section:

     

    iPhone, iPad, iPod touch

    After each step, check to see if the issue still exists.

    Turn on Bookmarks and update your device

    Check your Internet connection

    1. Open Safari and go to www.apple.com. If you can't connect to the Internet, your iCloud Bookmarks and Reading List won't update in the Safari app. Get help with your Internet connection.
    2. Open a secure website from your iOS device to see if you can access ports 80 and 443. Safari requires access to port 443 to push updates between iCloud and your devices.

    Check your account details

    Tap Settings > iCloud and make sure you're signed in with the same Apple ID that you're using on your other supported devices.

    Restart Safari

    Close and restart the Safari app on your iOS device.

    In iOS 7 or later:

    1. Double-click the Home button to see your open apps.
    2. Find the Safari preview screen and swipe it up to close the app.
    3. Press the Home button to return to your Home screen. 
    4. Wait a minute, then reopen the Safari app.

    Turn off iCloud Bookmarks and turn it back on

    1. Tap Settings > iCloud.
    2. Turn off Safari. 
    3. You can choose Delete from My [device] if your data exists on one or more of your computers. Otherwise, choose Keep on My [device].
    4. Wait a few minutes, then turn on Safari again.

     

    Best Regards. 

  • by Degee,

    Degee Degee Sep 14, 2016 11:10 AM in response to Degee
    Level 1 (8 points)
    iPhone
    Sep 14, 2016 11:10 AM in response to Degee

    TThanks so much for taking the time to respond. i did it all a few times before I posted. Oh well.

  • by sterling r,

    sterling r sterling r Sep 14, 2016 6:08 PM in response to Degee
    Community Specialists
    Sep 14, 2016 6:08 PM in response to Degee

    Hi Degee,

     

    Thanks for trying those steps. We have something else that we would like you to try. 

     

    If you have a backup of your iPhone's data, please use the following resource to restore from the backup to a time before you synced your iPhone with iTunes:

    Restore your iPhone, iPad, or iPod touch from a backup

     

    All the best. 

  • by Degee,Solvedanswer

    Degee Degee Sep 14, 2016 6:10 PM in response to sterling r
    Level 1 (8 points)
    iPhone
    Sep 14, 2016 6:10 PM in response to sterling r

    TADA!!! It just hit me that I didn't ck my iCloud setting for safari. Thank you. I read this quickly earlier. Re-read it and the lightbulb went off. The setting was off. Thank you thank you.

  • by norm123,

    norm123 norm123 Sep 15, 2016 5:13 AM in response to Degee
    Community Specialists
    Sep 15, 2016 5:13 AM in response to Degee
    Hello Degee, 

    That's great to hear! We're glad that everything is working again. 

    Have an amazing day!