Q: Can't buy program from credit in itunes account
Earlier today I was helping a friend buy an itune gift card and then buy a game (mindcraft) from the app store. The credit from the card shows up on the bottom left hand corner of the account ipad screen so we know the money made it into the account. When she went to purchase the game the ipad screen wanted credit card information, but the money was already in the account and we wanted to use the money already in the account, and not buy it with a credit card
How can we get this to work properly?
Thank you.
iPad
Posted on Sep 13, 2016 6:17 PM
Unless the account was created using these instructions : Create or use your Apple ID without a payment method - Apple Support
then payment details will need to be entered before the account can be used - you should be able to remove the card after after entering it (you don't need to continue to have a card on the account).
you would think she would get a screen that wants to take the amount off the credit from her gift card.
You won't get a screen asking how items are paid-for, it's automatic - if there is a balance on the account it will be used, otherwise the card on the account, if there is one, will be used.
Posted on Sep 14, 2016 8:45 AM