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Bitmoji keyboard stopped working after iOS 10 update?

My bitmoji keyboard no longer works on my iPhone 6 since I updated to iOS 10 today. The emoji keyboard and English (US) keyboard still both function but when I try to switch to Bitmoji, it shows a black background that says "Please enable Full Access. We need Full Access to retrieve your avatar..."


I went into my settings and checked under "Keyboard" and the "Allow Full Access" switch is ON for the Bitmoji Keyboard.


I tried restarting my phone and deleting and re-loading the app, and went in settings and made sure the "Full Access" switch was ON again, however when I open messages and try and switch to the keyboard, I get the same black screen and note.


Anyone have any more ideas or is having the same issue?

iPhone 6, iOS 10

Posted on Sep 13, 2016 6:03 PM

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70 replies

Mar 3, 2017 12:39 AM in response to CHGA16

I just had that same problem and I fixed it. Here's what you do. 1. make sure your phone is updated 2. Make sure your app is updated 3. After both are updated log onto your bitmoji app 4. Bitmoji app will ask you to update your outfit, so do that 5. Then go to general>keyboards>Bitmoji>then switch the "allow full access" tab off. Wait a couple seconds then turn it back on. And you should be good to go

Sep 14, 2016 8:46 AM in response to CHGA16

Here's the thing, both myself and my fiancé purchased our iPhone 6's at the exact same time. We both have Bitmoji, and we are both updated to iOS 10. Bitmoji works on my phone, and does not work on hers. Mine worked as soon as iOS 10 was loaded hers has not worked since iOS 10 was loaded. Same phone, same download, same apps, different results.

Bitmoji keyboard stopped working after iOS 10 update?

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