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I just upgraded to IOS10 and when I send my husband a sticker from IMessages (his phone has been upgraded too) He doesn't get a message alert sound or banner when the phone is locked. Is there something we have to do to get sound. A simple text gives the alert and sound. Thanks so much
iPhone 6, iOS 10
Greetings hobbitgrl,
Thanks for using Apple Support Communities.
I see that you and your husband just upgraded to iOS 10, and when you send a sticker in iMessage he doesn't get a message alert sound or banner when the phone is locked. I send stickers to my contacts as well, so I know it's important that the recipient is alerted. I'm happy to assist you with this.
In order to receive a notification, a sticker must be added alongside text in an iMessage. Stickers are used to decorate your messages. Please see the article Use iMessage apps on your iPhone, iPad, and iPod touch, specifically, this section:
Add something from an app to your iMessage
To use an app with Messages:
- Open Messages, tap
, and enter a contact or tap on an existing conversation.
- Tap
, then tap
.
- Tap
in the lower-left corner to open the app drawer.
- Tap the app to open it.
- If you want to add stickers, drag the stickers to the message bubble. The stickers will automatically send once they're added to the message.
- If you want to use an app in your message, open it or tap the content you want to add to your message. Then tap
to send.
Get a message with an iMessage app that you don't have? Just tap the blue name below the app to download it.
Have an amazing day!
I have the same problem and Joseph did not address the sound issue:
Any text ( sticker or no) is delivered without sound or banner when the phone is locked. I have iOS10.1.1.
When a phone (6) is unlocked, I get sound and banner. Do not disturb is OFF.
What would be the solution. I tried to contact apple support 3 times. No call back. One time they send me an email, they tried to contact me.. which is completely false. I am not sure what is going on in Apple support.
TM_Houston
Imessage sounds on lock screen
