Can't update from 10.6.8 because Apps Store "GET" button is grayed out

I am trying to update my old 2011 imac. I haven't used in awhile. It has os 10.6.8 on it and I am trying to get it to at least a 10.9 since I need to download a new program on it. I went to the app store and every app on there is grayed out and I cannot download. What the heck am I doing wrong?

iMac, Mac OS X (10.6.8), 11,2

Posted on Sep 13, 2016 8:12 PM

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6 replies

Dec 29, 2017 8:54 PM in response to Glen Doggett

Don't do it. First, what do you hope to accomplish by upgrading? Newer apps or features? Well, I tried to upgrade from my MBP 10.6.8 and it created the hugest mess. I don't know how many people have done this successfully, but when I thought 'I'll upgrade" after I did, some of my most used 3rd party apps were grayed out with a little x over them. They were off the top of my head. Office for Mac and Adobe Illustrator. I contacted the people who make the Office app and asked about how to upgrade that, "sorry, you would have to buy a whole new software package, we don't have any updates" OK.. next "Adobe Illustrator" main reason I have this MBP - they also told me "you'll have to buy the newest version, there is no upgrade for what you have" So, I was a dummy and didn't look into what might fail or go wrong. I contacted apple and finally got a designated apple tech, we talked on the phone everyday for almost a month. We had to build a partition, rebuild my old configuration one thing at a time from my "thank goodness" Time Machine back-up. ( Please back up back up!! This was prior to clouds. They would not have spent so much free time helping me if they didn't feel that this was disclosed to anyone wanting to upgrade. Finally, I got it back to where I started from, and swore, I'll never try to upgrade the OS for any reason. Especially on a mac this old. It's a great workhorse, a Macbook Air is great for most things, but this is my design studio. Both I would get. This is just MHO.

Sep 13, 2016 9:48 PM in response to court1308

Please correct me if I am wrong here, experts, kind of new to the recent OS, but I think I recall something about the latest El Capitan OS X download from the App Store requires 10.7 or higher. The "Catch-22" for you is that Lion is not on the App Store anymore.


But, you can get it here:

http://www.apple.com/shop/product/D6106Z/A/os-x-lion


Once you are running 10.7, then the App Store should allow you to download El Capitan.

Sep 14, 2016 10:14 AM in response to SeaPapp

Thanks for the correction. I was confused about which version OS X was required. So, it should be possible with 10.6.8 App Store to get El Capitan. Not sure why the GET option is grayed out, unless not signed in with your Apple ID or something?

https://www.cnet.com/how-to/how-to-prepare-your-mac-for-os-x-10-11-el-capitan/

"Also, if you haven't updated your Mac's operating system in a number of years, then you need to check to see if you are running at least OS X 10.6.8 Snow Leopard, which was released way back in 2009. Its 10.6.6 update introduced the Mac App Store, which you'll need in order to download El Capitan. You need be running one of the following:

  • OS X Snow Leopard (10.6.8)
  • OS X Lion (10.7)
  • OS X Mountain Lion (10.8)
  • OS X Mavericks (10.9)
  • OS X Yosemite (10.10)

If you have an ancient Mac with an OS predating Snow Leopard, you will need to install Snow Leopard before then moving to Yosemite. You can buy Snow Leopard for $19.99 here."

http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard

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Can't update from 10.6.8 because Apps Store "GET" button is grayed out

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