iOS 10 Problems with Mail App

Dear Apple and Support Community,


Here's my problem:

I upgraded to iOS 10 on my iPhone 5s this afternoon (Sept 13), and now I'm no longer able to open emails-- Yahoo! and Gmail. I can receive emails, I'm just not able to view the body of those emails. When I tap them, all I see is a blank white page. I can't respond to emails either. I can only flag them or delete them. I am, however, able to compose new emails.


Here are the steps I've taken to attempt to resolve my issue:

  1. Restarted my phone
  2. Deleted and Re-Added my Mail Accounts
  3. Performed a Backup and did a complete restore while plugged into my laptop with the latest version of iTunes.


I'd appreciate any help or further guidance with this issue.


Thank you,


Emily

iPhone 5s, iOS 10

Posted on Sep 13, 2016 8:29 PM

Reply
11 replies

Sep 20, 2016 12:22 PM in response to emilyoneil

Hi Emily, I was having the same problem with my mail, I have multiple accounts on mine. I read an article that the new iOS 10 is having difficulties processing email addresses with apostrophes and once you delete the account with the apostrophe you can open emails in the other accounts! One of my accounts had an apostrophe and once I deleted it, I could read emails in my other accounts! I know this isn't the most ideal solution but we will have to wait until Apple patches this with an update. Hope this helps!

http://www.techradar.com/how-to/phone-and-communications/mobile-phones/ios-10-pr oblems-here-s-how-to-fix-the-most-common…

Dec 15, 2016 10:31 AM in response to emilyoneil

I have the exact same problem but I have an underscore in my email.


What are apple doing about this as the fix mentioned here doesn't work for me. I've also factory reset my devices and tried all combinations but I cannot read my work / exchange emails if I have an outlook.com Acct loaded. It must be a native mail app issue.


please help as this is causing a major problem.

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iOS 10 Problems with Mail App

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