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Q: why touch id error when update ios10?

My iphone 5s was lost touch id when i update system last night. This morning, i turn on my phone and touch id was error, fingers was lost and i cant create new finger or turn on touch id. Help me plz. Tks guys.

iPhone 5s, iOS 10

Posted on Sep 14, 2016 12:22 AM

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Q: why touch id error when update ios10?

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  • by lllaass,

    lllaass lllaass Sep 14, 2016 12:29 AM in response to Lê Phước Thắng
    Level 10 (189,594 points)
    Desktops
    Sep 14, 2016 12:29 AM in response to Lê Phước Thắng

    What happens when you try to create new digits?

    Have you tried:

    - Reset all settings                  

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.                    

  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Sep 14, 2016 12:35 AM in response to Lê Phước Thắng
    Level 4 (2,587 points)
    iPhone
    Sep 14, 2016 12:35 AM in response to Lê Phước Thắng

    In order to fit Touch ID, try the next steps:

    1. Go to Settings, tap Touch ID & Passcode, Enter your Passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.

    2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.

    3. Restart your iPhone by pressing and holding Sleep/Wake and Home button.

  • by danafromhelsingoer,Helpful

    danafromhelsingoer danafromhelsingoer Sep 14, 2016 2:06 AM in response to Ella Fitzgerald
    Level 1 (9 points)
    Sep 14, 2016 2:06 AM in response to Ella Fitzgerald

    People keep recycling this outdated advice.  It does not work with the current touch id problem with ios 10.  iTunes and App store is already turned off.  Cannot add fingerprint, cannot remove fingerprints, cannot do anything related to touch id (iPad Air2).  Rebooting give error message "unable to activate touch id on this ipad".  Clearly, Apple did not do very good testing.

  • by ychee16,

    ychee16 ychee16 Sep 14, 2016 6:03 AM in response to danafromhelsingoer
    Level 1 (4 points)
    iPhone
    Sep 14, 2016 6:03 AM in response to danafromhelsingoer

    I have the same problem too.

  • by ManfredfromSwitzerland,

    ManfredfromSwitzerland ManfredfromSwitzerland Sep 15, 2016 4:49 AM in response to Lê Phước Thắng
    Level 1 (4 points)
    Sep 15, 2016 4:49 AM in response to Lê Phước Thắng

    Same problem here with iPhone 5S after upgrading to IOS10. The device cannot activate the Touch-ID anymore.

    I called Apple support. A diagnostic performed by Apple Support showed a hardware error in the Touch-ID Sensor. On my comment that it was working before on IOS 9.3.5 they replied that i could send back the device to Apple for a repair for 300€ or maybe lower if they didn't have to replace the Touchsensor. I assume that there are thousands of other users out there with the same issue. So i would not recommend to install IOS10 at this time.

  • by vcsdesign,

    vcsdesign vcsdesign Sep 18, 2016 4:05 PM in response to Ella Fitzgerald
    Level 1 (4 points)
    Sep 18, 2016 4:05 PM in response to Ella Fitzgerald

    does not work. have tried at least 15 times

  • by mjcmjcmjcmjcmjc,

    mjcmjcmjcmjcmjc mjcmjcmjcmjcmjc Sep 19, 2016 6:30 PM in response to danafromhelsingoer
    Level 1 (9 points)
    Mac OS X
    Sep 19, 2016 6:30 PM in response to danafromhelsingoer

    True.  I agree that the standard Apple troubleshooting and advice is irrelevant - this bug doesn't allow you to get far enough to change switches, log in or out, remove finger prints etc, it's an instantaneous "Failed" message.  iOS 10 update killed touch ID on my iPad Air 2.  Tried everything recommended.  Good news is, I went back to 9.3.5 and Touch ID works as fine as it ever did.  Hopefully there will be a fix - as soon as someone believes this problem isn't imaginary or a hardware service problem.

  • by ManfredfromSwitzerland,

    ManfredfromSwitzerland ManfredfromSwitzerland Sep 20, 2016 5:04 AM in response to mjcmjcmjcmjcmjc
    Level 1 (4 points)
    Sep 20, 2016 5:04 AM in response to mjcmjcmjcmjcmjc

    My downgrade to 9.3.5 works as well. Interesting since Apple Support Diagnostic displayed a Touch-ID hardware error in my iPhone 5s. So i assume that IOS 10 has a problem with some older type of Touch Sensors. Hopefully this will spread around on the internet, so that Apple will react one day.

  • by ManfredfromSwitzerland,

    ManfredfromSwitzerland ManfredfromSwitzerland Sep 20, 2016 6:41 AM in response to ManfredfromSwitzerland
    Level 1 (4 points)
    Sep 20, 2016 6:41 AM in response to ManfredfromSwitzerland

    I like to add that finally I was able to report the Touch-ID activation problem to Apple Support. The first call was not so pleasant since the support person was trying to get rid of me rather than reporting an error. So i tried a second time and talked to a support guy from Berlin who was more technical, took notes and reported the findings. So i am very curious now whether they will fix this.

  • by MdLNL,

    MdLNL MdLNL Sep 20, 2016 8:13 AM in response to Lê Phước Thắng
    Level 1 (4 points)
    Sep 20, 2016 8:13 AM in response to Lê Phước Thắng

    I have the same problem that my touch Id is not working anymore after updating to IOS10, before it worked fine!

    Also I get directly the failed screen when I try to register a finger and I get a message after rebooting that it is not possible to configure the touch ID on this iPhone.

     

    I think that the problem is coming when you had a screen replacement before that was not done by an official apple store. I think also that it is a software thing because the error pops up when you reboot. So IOS check on something if the hardware is original/valid and otherwise he give this messages and you are not able to use the touch id anymore.

    I think it is a simular check than a not compatible charger that is not working.

     

    So I hope apple wil fix this in a next update from IOS 10.

  • by Peter Paul van de Wijs,

    Peter Paul van de Wijs Peter Paul van de Wijs Sep 29, 2016 12:12 PM in response to MdLNL
    Level 1 (9 points)
    Sep 29, 2016 12:12 PM in response to MdLNL

    Sorry MdLNL but it is not related to the non-official screen replacement. I had mine replaced by Apple and suffer the same issue.

    It is bloody annoying though. I hope a fix comes soon

  • by mjcmjcmjcmjcmjc,

    mjcmjcmjcmjcmjc mjcmjcmjcmjcmjc Sep 29, 2016 12:39 PM in response to Peter Paul van de Wijs
    Level 1 (9 points)
    Mac OS X
    Sep 29, 2016 12:39 PM in response to Peter Paul van de Wijs

    Yes and my iPad screen is original with the issue.  I think the unofficial hardware problem results in the "Error 53" bricking.  This is different...

  • by Rlaroch1,

    Rlaroch1 Rlaroch1 Oct 1, 2016 7:01 PM in response to danafromhelsingoer
    Level 1 (4 points)
    iPhone
    Oct 1, 2016 7:01 PM in response to danafromhelsingoer

    I'm in the same boat.