HT203977: How to back up your iPhone, iPad, and iPod touch

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sibusisofromgermiston

Q: I am not able to backup to icloud even when connected to wi-fi network

I am unable to backup to icloud whilst connected to a wi-fi network on an iphone se.

Posted on Sep 14, 2016 1:08 AM

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Q: I am not able to backup to icloud even when connected to wi-fi network

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  • by irina_w,

    irina_w irina_w Sep 14, 2016 1:55 PM in response to sibusisofromgermiston
    Community Specialists
    Sep 14, 2016 1:55 PM in response to sibusisofromgermiston

    Hello sibusisofromgermiston,

    Thank you for using Apple Support Communities. It's my understanding you've been unable to back up with iCloud. Backups contain a lot of valuable content, so I definitely understand the importance of successfully creating one. I am happy to help.

    There are a few causes and of iCloud backup issues. First, I recommend testing this issue on a different Wi-Fi network. If the issue persists, please use the link below to find your specific backup issue or error message.

    If iCloud Backup couldn't be complete or you can't restore

    Have an amazing day!

  • by ITEGYPT,

    ITEGYPT ITEGYPT Sep 15, 2016 9:27 PM in response to irina_w
    Level 1 (4 points)
    Sep 15, 2016 9:27 PM in response to irina_w

    Got my phone replaced at the store and I'm trying to restore my backup now I get an error "cannot restore backup", used 3 different wifi and one of them was at the appstore the restore goes to about 99% or 1min left then it display the error below "HELP PLEASE" : (