iphone 6 cannot find bluetooth audio device

My iPhone 6 (IOS version 9.3.5) cannot find a new bluetooth device and keep searching bluetooth with no response. Besides, the reception (when listen to i-tune) is bad and intermittent. Appreciate advice how to resolve this problem. Thank you.

Posted on Sep 14, 2016 2:22 AM

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1 reply

Sep 19, 2016 1:11 AM in response to ChengMY

Hello ChengMY,

Thank you for using Apple Support Communities.

I understand from your post that your iPhone 6 (which is updated to iOS 9.3.5) cannot find a new Bluetooth device and keeps searching for it. What type of Bluetooth device are you wanting to pair with your iPhone? The reason I ask is that there are only certain Bluetooth profiles the iPhone supports. Here is a list of the Bluetooth profiles that are supported:

iOS: Supported Bluetooth profiles

If the device you are using utilizes one of the supported Bluetooth profiles, the steps in the following article may help resolve the issue for you:

Get helpconnectinga Bluetooth accessory with your iPhone, iPad, or iPod touch

Best Regards

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iphone 6 cannot find bluetooth audio device

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