Digital touch not working

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Level 1

5 points

Digital touch not working

IVe gone through the community and tried the suggestions provided for this problem, no success. I can receive taps and messages from others, if I add myself as a friend I also have no problems. When I try to send to one friend there is no error message but he hasn't received any messages for 4 months. We have both updated the OS, removed friend, rebooted, readd friend and try again = fail.

any ideas??

Apple Watch, iOS 9.3.5

Posted on Sep 14, 2016 6:12 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Sep 14, 2016 6:25 AM in response to FlyteRN

Try working through the following steps and ask your friend to do the same:

In the Contacts app on your iPhone:
- Check that there is a single contact card for your friend and that it contains their iPhone number and their own Apple ID email address - and none of anyone else's contact details.
- Check that there is a separate, single contact card for you and that it contains your own Apple ID email address and your iPhone number - and none of anyone else's contact details.
Go to: Settings > Mail, Contacts, Calendars (or Settings > Contacts under iOS 10) > in the Contacts section, check that My Info is using your contact card.
Go to: Settings > General > Siri (or Settings > Siri under iOS 10) > My Info - check that your contact card is selected.
If you are still using iOS 9.3.5, check that you have added your friend to the Friends list on your watch, using their single contact card:
On your iPhone, in the Watch app: My Watch > Friends.
Delete old iMessage conversations with your friend on each device:
- iPhone: Messages app > swipe left on a message thread > delete.
- Watch: open the Messages app (from the Home screen, which is accessed via single press on the Digital Crown) > swipe left on a message thread > tap on Trash / Delete.
Set new Messages conversations to start from your iPhone's phone number:
Settings > Messages > Send & Receive > scroll to Start New Conversations From > choose your iPhone phone number.
Check the email addresses at which you can be reached via iMessage:
Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > in addition to your iPhone number, enable (with a check mark) your Apple ID email address (do not enable any other email addresses that are not solely yours).
Reset your sync data:
On your iPhone in the Watch app: My Watch > General > Reset > tap once on Reset Sync Data:
- The process will run in the background, invisibly to you, so wait for a minute or so, to allow it to complete.
Disable and re-enable iMessage on your iPhone:
Settings > Messages - iMessage.
Restart both your iPhone and watch, turning both off together, then restarting your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

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