Tillone

Q: IOS 10 and contact custom ringtones

Hi to all,

i've just upgraded my Iphone 6s Plus to IOS10 and everything works great, but i've noticed that the custom ringtones, assigned to single contact, don't work anymore.

 

Anyone else have this issue ?

 

Thank you.

Posted on Sep 14, 2016 5:33 AM

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Q: IOS 10 and contact custom ringtones

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 29, 2016 5:53 AM in response to mikaelfromhelsinki
    Level 9 (59,265 points)
    iPhone
    Sep 29, 2016 5:53 AM in response to mikaelfromhelsinki

    mikaelfromhelsinki wrote:

     

    Hi, how can I downgrade to 9.5? Custom personalized ringtones are very important to me.

    Downgrading is not supported.

     

    Which troubleshooting steps have you taken? As I noted above, my custom ring and text tones work just as they always have so, it's quite likely that you can fix this issue.

  • by mikaelfromhelsinki,

    mikaelfromhelsinki mikaelfromhelsinki Oct 1, 2016 10:39 AM in response to Meg St._Clair
    Level 1 (4 points)
    iPhone
    Oct 1, 2016 10:39 AM in response to Meg St._Clair

    I have booted, re-installed. removed and installed ringtones. What else can I do?

    I am not the only one;-)

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 1, 2016 1:59 PM in response to mikaelfromhelsinki
    Level 9 (59,265 points)
    iPhone
    Oct 1, 2016 1:59 PM in response to mikaelfromhelsinki

    mikaelfromhelsinki wrote:

     

    I have booted, re-installed.

    Re-installed what?

     

    Things that I'd consider trying would be deleting the account you sync your contacts too and then adding it back, restoring your phone from a back up, restoring as new.

  • by mikaelfromhelsinki,

    mikaelfromhelsinki mikaelfromhelsinki Oct 1, 2016 5:54 PM in response to Meg St._Clair
    Level 1 (4 points)
    iPhone
    Oct 1, 2016 5:54 PM in response to Meg St._Clair

    I meant restoring. No help. I try to delete the account and add it back.

  • by Temetus,

    Temetus Temetus Oct 2, 2016 12:30 AM in response to Tillone
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 12:30 AM in response to Tillone

    Same here. I have tried many different things to fix that issue, but it just ignores all the custom ringtones.

     

    This should be BASIC stuff.

  • by longtom99,

    longtom99 longtom99 Oct 2, 2016 12:33 AM in response to Temetus
    Level 1 (18 points)
    Desktops
    Oct 2, 2016 12:33 AM in response to Temetus

    You can try whatever you want!

    IT IS A BUG and has to be fixed by Apple!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 2, 2016 5:23 AM in response to longtom99
    Level 9 (59,265 points)
    iPhone
    Oct 2, 2016 5:23 AM in response to longtom99

    longtom99 wrote:

     

    You can try whatever you want!

    IT IS A BUG and has to be fixed by Apple!

    If it's a bug, why are so few people experiencing it?

  • by iHese,

    iHese iHese Oct 2, 2016 6:03 AM in response to Meg St._Clair
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 6:03 AM in response to Meg St._Clair

    it is a bug and it is in iOS 10 and in every phone. apple is fixing this.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 2, 2016 6:09 AM in response to iHese
    Level 9 (59,265 points)
    iPhone
    Oct 2, 2016 6:09 AM in response to iHese

    iHese wrote:

     

    it is a bug and it is in iOS 10 and in every phone. apple is fixing this.

    It is not happening on my iPhone 6 with iOS 10.0.2. I have both custom ringtones and custom text tones that work just fine.

  • by Bernard Piller,

    Bernard Piller Bernard Piller Oct 2, 2016 6:20 AM in response to Meg St._Clair
    Level 1 (9 points)
    Oct 2, 2016 6:20 AM in response to Meg St._Clair

    It could be that only non-English (US)  iPhones are affected

  • by iHese,

    iHese iHese Oct 2, 2016 6:23 AM in response to Meg St._Clair
    Level 1 (4 points)
    iPhone
    Oct 2, 2016 6:23 AM in response to Meg St._Clair

    Yes it is. This bug is not about custom ringtones. Read the topic.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 2, 2016 6:35 AM in response to iHese
    Level 9 (59,265 points)
    iPhone
    Oct 2, 2016 6:35 AM in response to iHese

    iHese wrote:

     

    Yes it is. This bug is not about custom ringtones. Read the topic.

    I have been reading this thread since the beginning. This is the title of the topic:

     

    IOS 10 and contact custom ringtones

     

    I apologize if my response was unclear to your. I have custom tones selected for many of my contacts, both for ringtones and text tones. They all work fine.

  • by _ALE_,

    _ALE_ _ALE_ Oct 3, 2016 6:47 AM in response to Meg St._Clair
    Level 1 (4 points)
    Oct 3, 2016 6:47 AM in response to Meg St._Clair

    Come on, I don't think that every single iPhone on earth must be affected by this problem to call it "a bug". And even if, whatever you may decide to call it, it's something never happened to any of us until this last major update.

    Don't you think that Apple should at least say where did we went wrong if it's really our fault?

    Ther are other threads in this forum with other people experiencing the same problem.

    In Italy iPhone user forums are full of people complaining about that.

    And I know that I'm not statistically relevant, but 10 people out 10 amongst iPhone user I know, is a "strange coincidence".

    As an iPhone user the negation of my (and not so few others) problem is not the answer I expected.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 3, 2016 7:07 AM in response to _ALE_
    Level 9 (59,265 points)
    iPhone
    Oct 3, 2016 7:07 AM in response to _ALE_

    _ALE_ wrote:

     

    Come on, I don't think that every single iPhone on earth must be affected by this problem to call it "a bug". And even if, whatever you may decide to call it, it's something never happened to any of us until this last major update.

    I never said it was. I was responding to someone who kept insisting that it is, in fact, happening to every iPhone 6. It's not.

     

    Just to add to the completely irrelevant "statistics". I know about 15 people with an iPhone 6 and a couple with the iPhone 6+. I also support a whole lot more than that. I've yet to see it.

     

    I'm not saying it's not real. What I'm saying is that it's most likely the result of some rare confluence of factors, only one of which might be iOS 10 that calling it an iOS 10 bug is premature.

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