Alienman110

Q: iTunes does not show my device connected

Yesterday I have updated the latest iTunes and iOS10 but now I cannot connect my iPhone 6s to iTunes. I dp connect device but iTunes appears no option summary to Sync my Phone with iTunes

 

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iCloud, Windows 10

Posted on Sep 14, 2016 8:30 AM

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Q: iTunes does not show my device connected

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  • by norm123,

    norm123 norm123 Sep 15, 2016 5:52 AM in response to Alienman110
    Community Specialists
    Sep 15, 2016 5:52 AM in response to Alienman110
    Hello Alienman110,

    After reviewing your post, it sounds like you updated iTunes and iOS and the iPhone isn't being recognized in iTunes. I would recommend you read this article, it may be able to help troubleshoot the issue. 

    If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


    Thank you for using Apple Support Communities. Have a nice day.

  • by turingtest2,

    turingtest2 turingtest2 Sep 15, 2016 6:36 PM in response to Alienman110
    Level 10 (85,769 points)
    iPod
    Sep 15, 2016 6:36 PM in response to Alienman110

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer, or Have Disk
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2