Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Favorites Mix not there

So I've been using iOS 10 beta through the summer and noticed not long ago that Apple activated the My New Music Mix in Apple music. So far this mix has been really good at giving me songs I somewhat am interested in. However, I know there's also supposed to be a My favorites mix available as well. From screenshots I believe it was supposed to be a swipe away from the my new music mix. On my device though, it is not there. I've closed and restarted the app many times and nothing. Restarted my phone, nothing. Waited a week for it to refresh, nothing. Thought perhaps I'd also wait for the official iOS 10 release, but now that's come and gone and nothing. I also downloaded the new iTunes today and it's showing the new music mix but not the favorites mix.


At this point I'm out of ideas. Anyone out there had similar issues and found a fix?

Posted on Sep 14, 2016 8:22 AM

Reply
51 replies

Jan 6, 2017 8:17 AM in response to Bobman2005

Like many, I've enjoyed the My New Music Playlist, but once I looked for the update today, it was nowhere to be found in my Apple Music.


Aggravated at first, I looked up the issue without resolve. Fifteen minutes ago I asked Siri to play it and to my surprise, she did it. I still can't find it in my library, but it's definitely a new batch of tracks.


Hope to be able to find it in my library soon, but in the mean time, I'll be asking Siri.

Apr 8, 2017 1:22 PM in response to Bobman2005

Hi All,


"My New Music Mix" finally showed up today! It has been missing since February 4th. Apple support was great but it took a while. You will need to contact them. They are aware of the issue. They kept in constant contact through out.

Last message from Apple before resolution today>

We’re still working to get this resolved as it’s a known issue on our end as mentioned before. I know it’s frustrating not being able to have this option available to you at this time as I’m also an iTunes Apple Music account holder myself.

I’ll will update our case with the information that you’ve provided. Thanks again for your patience. I’ll be here in case you have any further questions.

Enjoy your Tuesday!

Sincerely,

Apr 13, 2017 12:18 PM in response to scottfromsuwanee

Mine showed up on 4/7/17 and hopefully this Friday it will populate with a new list. But here's something interesting:


Here's something strange with Siri. If on my iPhone I say "Play My New Music Mix" she says "Playlist My New Music Mix playing" and then it starts playing the 1st song in my library. If I do the same exact thing on my MacBook Pro (running latest MacOS and iTunes) it works correctly by playing the 1st song in the My New Music list. How can that be?

Sep 17, 2016 12:28 PM in response to Bobman2005

I spent 1 hour and a half last night on a chat with apple support. Talked with two iTunes specialists who tried to help but nothing worked. They say they see the two mixes showing in my For You section on their end. They had me log out of my iTunes account on all my devices, log back in, turn on and off iCloud music library. Nothing fixed it. They are going to escalate it to a higher specialist.

My Favorites Mix not there

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.