jorgekem

Q: iPhone 6, I have turned off reduce motion and yet i am not able to receive the effects on imessage. although i am able to send them, i am still not able to receive them. i have repeatedly turned off my phone and have done a restart with the lock and

iPhone 6, I have turned off reduce motion and yet i am not able to receive the effects on imessage. although i am able to send them, i am still not able to receive them. i have repeatedly turned off my phone and have done a restart with the lock and home buttom at the same time and nothing

iPhone 6, iOS 10

Posted on Sep 14, 2016 9:55 AM

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Q: iPhone 6, I have turned off reduce motion and yet i am not able to receive the effects on imessage. although i am able to send the ... more

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  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 15, 2016 8:23 AM in response to jorgekem
    Community Specialists
    Sep 15, 2016 8:23 AM in response to jorgekem

    Hello jorgekem,

    Thanks for reaching out to the Apple Support Community. I know how exciting the new features for iOS can be and I'd like to help you get them working as expected. You were off to a good start with turning off the Reduce Motion option. Our next step would be to Sign out of Messages entirely and then restart and sign back in. 

    You can sign out by going to Setting > Messages, then tap on your Apple ID and select "Sign Out".  Next press and hold the Sleep/Wake button and then slide to power down. Once you restart your iPhone you can sign back into Messages in the same spot and test again.

    Let the community know if you have any further trouble. We're all here to help.
    Best Regards.