Sva1301
Level 1 (4 points)
iPhone

Q: HomeKit

Hello,

 

When I try to start the home app it just says loading accessoriers and scenes.

Does someone know how to fix it? I'm using a iPhone SE by the way.

iPhone SE, iOS 10

Posted on Sep 14, 2016 9:53 AM

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Sva1301

Q: HomeKit

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  • Helpful answers

  • by norm123,

    norm123 norm123 Sep 15, 2016 8:00 AM in response to Sva1301
    Community Specialists
    Sep 15, 2016 8:00 AM in response to Sva1301

    Thanks for joining Apple Support Communities, Sva1301!

    I love trying all of the new things when Apple releases a brand new iOS. It looks like your Home app isn't progressing past the "loading" page though. I'll be happy to help!

    1. Force an app to close on your iPhone, iPad, or iPod touch -- Forcing an app to close that isn't proceeding the way it's meant to will usually set things right again.

    2. Restart your iPhone, iPad, or iPod touch -- Restarting your phone is the next step if the previous hasn't worked. A forced restart isn't called for in your situation.

    Cheers!

  • by jmaver,

    jmaver jmaver Sep 16, 2016 11:54 AM in response to Sva1301
    Level 1 (4 points)
    Sep 16, 2016 11:54 AM in response to Sva1301

    I haven't been able to fix this in a year with multiple resets of keychain etc. they need a delete settings again

  • by Lars Levie,

    Lars Levie Lars Levie Sep 17, 2016 6:10 PM in response to norm123
    Level 1 (4 points)
    Sep 17, 2016 6:10 PM in response to norm123

    Force closing the app doesn't work and neither does restarting. Signing out of iCloud fixes the problem, but as soon as you sign back into iCloud and open the app again it goes back to "Loading Accessories and Screens."

     

    The problem appears to be that iCloud HomeKit information is corrupt or something.

  • by jmaver,

    jmaver jmaver Sep 19, 2016 8:08 AM in response to Lars Levie
    Level 1 (4 points)
    Sep 19, 2016 8:08 AM in response to Lars Levie

    Definitely, but with no way to fix it. And it is such a hassle to try:

    1) On pre-ios 10, reset home-kit in settings on all devices

    2) Sign out of keychain on all devices (losing all your apple pay cards, etc.)

    3) Sign out of icloud on all devices

    4) Reboot all devices

    5) Sign back into icloud (some also have you sign into another account, reboot, sign out, sign into your main account to clear everything) on all devices

    6) sign back into keychain, and approve on all devices

    7) See it all be exactly the same.