xrrr
Level 1 (9 points)
iPhone

Q: iOS10 Photo Scanning Stopped

Not the end of the world I recognise but the face scanning in iOS10 on my iPhone 6 has been stuck at a certain number all of today.

 

The 'People' album says:

 

"1,896 Photos Scanned

To finish scanning your remaining 4,949 photos, lock your iPhone and connect it to power."

 

I have done such a thing and left it for a few hours this afternoon and it still says 1,896 photos.  Have rebooted and killed the photos app a few times but it doesn't restart.

 

Anyone else had this and been able to fix it?

Posted on Sep 14, 2016 10:23 AM

by Lohvarn,Apple recommended
Lohvarn Lohvarn
Level 1 (25 points)
Apple Pay
A:

My iPad Air 2 was stuck for several hours. Force-quitting Photos didn’t fix it. However, after rebooting the iPad, photos resumed scanning as normal. Give it a shot.

Posted on Sep 15, 2016 9:40 AM

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xrrr

Q: iOS10 Photo Scanning Stopped

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  • by Thor Nogson,

    Thor Nogson Thor Nogson Sep 15, 2016 7:19 AM in response to xrrr
    Level 1 (4 points)
    Sep 15, 2016 7:19 AM in response to xrrr

    Same problem on my iPad Air 2. I'm stuck on 8367 scanned, 2340 remaining. I've tried everything I can think of, but to no avail.

  • by xrrr,

    xrrr xrrr Sep 15, 2016 7:27 AM in response to Thor Nogson
    Level 1 (9 points)
    iPhone
    Sep 15, 2016 7:27 AM in response to Thor Nogson

    I have just checked mine 24 hours later.  The number has changed, in 24 hours (including an overnight charge) it has processed a further 77 photos.  Maybe it is just ***very*** slow!

  • by blmayden,

    blmayden blmayden Sep 15, 2016 9:25 AM in response to xrrr
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 9:25 AM in response to xrrr

    Mine has been stuck for 2 days now. Including overnight charge.

  • by Lohvarn,Apple recommended

    Lohvarn Lohvarn Sep 15, 2016 9:40 AM in response to xrrr
    Level 1 (25 points)
    Apple Pay
    Sep 15, 2016 9:40 AM in response to xrrr

    My iPad Air 2 was stuck for several hours. Force-quitting Photos didn’t fix it. However, after rebooting the iPad, photos resumed scanning as normal. Give it a shot.

  • by onr23,

    onr23 onr23 Sep 15, 2016 9:56 AM in response to xrrr
    Level 1 (14 points)
    Sep 15, 2016 9:56 AM in response to xrrr

    I am having this same issue. Two overnight charges have not advanced the scanning.  Glad to see I'm not the only one experiencing this issue.  If anyone finds a solution, please let us know!  The faces feature is really great, I was able to put an album together and create a slideshow...very cool!

  • by xrrr,

    xrrr xrrr Sep 15, 2016 9:58 AM in response to Lohvarn
    Level 1 (9 points)
    iPhone
    Sep 15, 2016 9:58 AM in response to Lohvarn

    Unfortunately a reboot did not fix it.  I will see if it processes any more overnight tonight.  My new iPhone 7 arrives tomorrow so maybe that will fix it !

  • by adeyk,

    adeyk adeyk Sep 16, 2016 3:31 AM in response to Lohvarn
    Level 1 (8 points)
    Sep 16, 2016 3:31 AM in response to Lohvarn

    worked for me .. thanks

  • by Thor Nogson,

    Thor Nogson Thor Nogson Sep 16, 2016 3:48 AM in response to xrrr
    Level 1 (4 points)
    Sep 16, 2016 3:48 AM in response to xrrr

    Reboot did not work for me.

    Added 2 new pics to Photos on my MBP. These synced immediately to my iPad and correctly resulted in the "remaining" quantity changing from 2340 to 2342. Ten minutes later, this had dropped back to 2340 where it has still remained ever since. Very puzzling.

  • by graemew2000,

    graemew2000 graemew2000 Sep 17, 2016 5:37 AM in response to xrrr
    Level 1 (4 points)
    Sep 17, 2016 5:37 AM in response to xrrr

    I have the same problem.  I had been stuck on 344 since upgrading. Now increased to 349 since yesterday.  Only 4067 to go.  Might manage by the time IOS15 comes out.

  • by blmayden,

    blmayden blmayden Sep 17, 2016 6:08 AM in response to xrrr
    Level 1 (4 points)
    iPhone
    Sep 17, 2016 6:08 AM in response to xrrr

    It worked for me!!

  • by ale140,

    ale140 ale140 Sep 18, 2016 7:48 AM in response to xrrr
    Level 1 (13 points)
    Apple Music
    Sep 18, 2016 7:48 AM in response to xrrr

    I have the same problem and do the usual : free some space on my iPhone 5s, restarted the app, reboot the iPhone and even try blocked it with the app on screen but didn't work

     

    Please, some help would be useful here.

     

    Alejandro

    Lima - Perú

  • by xrrr,

    xrrr xrrr Sep 18, 2016 11:19 AM in response to xrrr
    Level 1 (9 points)
    iPhone
    Sep 18, 2016 11:19 AM in response to xrrr

    I changed my phone to an iPhone 7. First of all it didn't process any photos and then I checked 24 hours later and it had processed all of them.

     

    Appreciate this is not an option for everyone so let's hope someone finds somethinng less drastic to fix it.

  • by kjboothman,

    kjboothman kjboothman Sep 19, 2016 1:55 PM in response to xrrr
    Level 1 (18 points)
    Sep 19, 2016 1:55 PM in response to xrrr

    I've had this issue since I updated my iPhone 6 to iOS 10 last Tuesday. This morning I decided to try turning iCloud Photo Library off and on again, and after that my photos finally started scanning. Not sure if this will work for everyone, but it worked for me

  • by SomeBlokeCalledMike,

    SomeBlokeCalledMike SomeBlokeCalledMike Sep 22, 2016 8:40 AM in response to kjboothman
    Level 1 (9 points)
    Mac OS X
    Sep 22, 2016 8:40 AM in response to kjboothman

    The new Photos app even on MacOS with a MacPro 3.1GHz i7 16GB DDR3 and a Lacie Raid 6 external disk connected over Thunderbolt 2 is taking forever to scan photos (I estimate 18 days for my 300GB photo library) so I assume a phone will take a while too!

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