Unable to remove Find Friends app

Question

Level 1

38 points

Unable to remove Find Friends app

I am unable to remove the Find Friends app since upgrading to iOS10 on my iPhone 6 Plus. However, I have been able to remove it from my iPod Touch and iPad.

Has anyone else had this issue?

iPhone 6 Plus, iOS 10

Posted on Sep 14, 2016 10:48 AM

Reply

Answer 1

AppleJoe

Community Manager

Sep 15, 2016 8:26 AM in response to UKDazza

Hi UKDazza,

I understand that you are having some difficulties removing Find My Friends from your iPhone after updating to iOS 10. I know it's important to have your iPhone set up as you like it, so I'm happy to help!

To start, go ahead and restart your iPhone:
Restart your iPhone, iPad, or iPod touch - Apple Support

How to restart

Press and hold the Sleep/Wake button until the red slider appears.

Drag the slider to turn your device completely off.

After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Once you've done that, follow the steps here to remove built-in Apple apps on your iPhone:
Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 - Apple Support

Remove a built-in app from your Home screen

Touch and hold the app until it jiggles.

Tap on the app, then tap Remove.

Press the Home button to finish.

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

UKDazza Author

Level 1

38 points

Sep 15, 2016 8:41 AM in response to UKDazza

Hi

I had already tried your suggestion before I posted this question. It does not fix the issue. I have already tried re-booting the phone and then switching it on and off.

I have attached a screenshot where you can see the app doesn't give you the option to delete it

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Answer 3

javaliga

Level 10

120,179 points

Sep 15, 2016 9:03 AM in response to UKDazza

You didn't say what version you upgraded from, but you can not delete Find My Friends from recent iOS versions. It is now a "built-in" app that comes with the iOS. And I think that has been true since iOS 8 or 9.

[EDIT] Oops, my bad. According to:

Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 - Apple Support

you can now remove "built-in" apps from iOS 10. I haven't upgraded yet and didn't know that.

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Answer 4

raina_b22

Community Specialist

Sep 15, 2016 9:01 AM in response to UKDazza

Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources:
Contact Apple Support

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Answer 5

UKDazza Author

Level 1

38 points

Sep 15, 2016 9:02 AM in response to javaliga

I upgraded from 9.3.5 or whatever the last version of iOS9 was. And that version of iOS was also on my iPad and iPod Touch.

If I am able to delete the app from my iPad and iPod, and the app is listed on the apps you can remove in iOS10, then surely I should be able to delete it from my iPhone?

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Answer 6

UKDazza Author

Level 1

38 points

Sep 15, 2016 9:34 AM in response to raina_b22

Thanks Becky I have contacted them now.

It turns out that if you have a restriction on Share My Location and you have locked it to Don't Allow Changes, this will prevent you from deleting the app. Who would thought?

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Answer 7

UKDazza Author

Level 1

38 points

Sep 15, 2016 8:34 AM in response to AppleJoe

Hi

I had already tried your suggestion before I posted this question. It does not fix the issue. I have attached a screenshot where you can see the app doesn't give you the option to delete it

Reply