G1McKenzie

Q: iPhone 6S Plus lightning port pin corroded, how to clean/fix?

Hi all,

 

I've got an iPhone 6S Plus 64GB which is 11 months through a 2 year contract.

 

I woke up this morning while the phone was on charge overnight, to find the phone on 1%, it then died on me before I could figure out why it wasn't charging.

 

Tried multiple chargers, then took the phone to apple earlier today. The genius bar assistant told me that the connector must have been damaged by water, thus the corrosion. There were no water indicators triggered on my phone and it has never been anywhere near water.

 

He claimed I was at fault for this, and thus wouldn't fix or replace it under warranty, instead quoting me £300 for a new phone as it isn't something they can fix and requires a complete new phone.

 

The pin was visibly green with corrosion, its the middle pin and one of the others was slightly corroded also. He tried to clean the pin but seems to have pushed the pin down as it no longer raises up as far as the other pins.

 

How does the warranty work with issues like this? How can apple claim the new iPhone 7 is water resistant when water damages my lightning port? Other phones such as samsungs have open charging ports and claim to be waterproof. Sure I understand these all may have a different design, but how can the pins on my phone simply be corroded by water, especially when the phone has never touched water?

 

If there's nothing I can do warranty wise, can anyone recommend how to clean this port? I've blown it out with air and there is no debris, but don't want to damage the pin so haven't touched it.

 

Thanks

 

Gavin McKenzie

iPhone 6s Plus, iOS 9.3.2

Posted on Sep 14, 2016 10:49 AM