Running out of application memory

Question

Level 1

40 points

Running out of application memory

This is bizarre. I just upgraded to El Capitan last week and since then this has happened, I'd say three times. Suddenly a Force Quit window will pop up telling me I've run out of application memory and that I should quit the apps that are listed as "not responding." If I try switching to those apps I can't. They've essentially frozen and I MUST quit them. I'm not the kind of person who has a dozen apps running at once. I normally only have 6 or 7 at most.

I've seen some other threads on this elsewhere that were of no help. Most concrete thing I read was "not enough RAM" or "System disk is full." Well I have 32 GB RAM so I doubt that's an issue. And my 500 GB system SSD has 104 GB available so I don't think that would be it. It IS weird though because the drive index, added up, would indicate I have 50 GB more open space than what I'm told by Get Info. I know some space is taken up by invisible system requirements but not 50 GB!

I've just looked at "About This Mac..." and THAT says I have 145 GB free. WTH?

Anyway, this app memory thing has NEVER happened to me. It's just since the El Capitan upgrade. Is there some bug with ElCap I'm not aware of?

iMac, OS X El Capitan (10.11.6)

Posted on Sep 14, 2016 1:17 PM

Reply

Answer 1

Old Toad

Level 10

216,154 points

Sep 14, 2016 1:19 PM in response to Brunettin

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Reply

Answer 2

Brunettin Author

Level 1

40 points

Sep 14, 2016 1:34 PM in response to Old Toad

Sure. Thanks:

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-14 15:31:54

Download EtreCheck from https://etrecheck.com

Runtime 2:20

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac 5120 x 2880

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.08 GB (144.78 GB free)

Core Storage: disk0s2 499.42 GB Online

Elite Pro Dual TBU3 - RAID 1 disk5 : (3 TB) (Rotational)

EFI (disk5s1) <not mounted> : 210 MB

3TB_RAID (disk5s2) /Volumes/3TB_RAID : 3.00 TB (1.38 TB free)

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

SanDisk Cruzer

Apple, Inc. Keyboard Hub

Kingston FCR-HS219/1 Mobile Reader

Apple Inc. Apple Keyboard

Firewire Information:ⓘ

OWC Mercury Elite unknown_device 800mbit - 800mbit max

EFI (disk8s1) <not mounted> : 210 MB

TERA_1 (disk8s2) /Volumes/TERA_1 : 999.86 GB (520.94 GB free)

EFI (disk7s1) <not mounted> : 210 MB

TERA_2 (disk7s2) /Volumes/TERA_2 : 999.86 GB (710.94 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Other World Computing Elite Pro Dual TBU3

Apple Inc. Thunderbolt to FireWire Adapter

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (12.7f56 - SDK 10.6 - 2016-02-19) [Support]

/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

[not loaded] com.symantec.kext.filesecurity (2.7.1 - SDK 10.6 - 2016-02-19) [Support]

/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

[not loaded] com.symantec.kext.fw (5.4 - SDK 10.6 - 2016-02-19) [Support]

/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-09-13) [Support]

[loaded] com.sophos.nke.swi (9.4.53 - SDK 10.9 - 2016-09-13) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 146 Apple tasks

[running] 63 Apple tasks

[killed] 22 Apple tasks

22 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 155 Apple tasks

[running] 79 Apple tasks

[killed] 11 Apple tasks

11 processes killed due to insufficient RAM

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-30) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-06-13) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-08-17) [Support]

[running] com.sophos.uiserver.plist (2016-08-15) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

[running] com.adobe.agsservice.plist (2016-08-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[loaded] com.fxfactory.FxFactory.helper.plist (2016-08-09) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-08-17) [Support]

[loaded] com.prosofteng.DriveGenius.locum.plist (2016-06-06) [Support]

[running] com.sophos.common.servicemanager.plist (2016-08-15) [Support]

[loaded] net.sourceforge.MonolingualHelper.plist (2016-06-05) [Support]

[loaded] org.cindori.SenseiTool.plist (2015-09-21) [Support]

[loaded] org.tcpdump.chmod_bpf.plist (2016-06-20) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-07-06) [Support]

[running] com.prosofteng.DGMonitor.plist (2014-11-25) [Support]

[loaded] com.redgiantsoftware.updater.plist (2016-09-09)

[running] com.spotify.webhelper.plist (2016-09-09) [Support]

User Login Items:ⓘ

Dropbox Application Hidden (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

DiskWarriorDaemonStarter Application (/Applications/DiskWarrior/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter. app)

- SMLoginItem (/Volumes/3TB_RAID/Macintosh HD_bckp_toElCapitan/Applications/Dashlane.app/Contents/Library/LoginItems/Dashl aneAgent.app)

- SMLoginItem (/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

QuickTime Plugin: 7.7.3 (2016-07-08)

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-08)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-04-12) [Support]

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-12) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-14) Check version

Safari Extensions:ⓘ

Facebook Cleaner - Sonny Fazio - http://sonstermedia.com (2016-03-05)

Dashlane - Dashlane Inc. - http://www.dashlane.com (2016-07-13)

Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-06)

3rd Party Preference Panes:ⓘ

Flash Player (2016-08-29) [Support]

Java (2016-09-14) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.08 GB Disk used: 354.30 GB

Destinations:

~ALAN_TM [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 354.30 GB X 3)

Top Processes by CPU:ⓘ

3% WindowServer

2% kernel_task

1% fontd

1% hidd

0% com.dashlane.DashlaneAgent

Top Processes by Memory:ⓘ

1.74 GB kernel_task

623 MB com.apple.WebKit.WebContent(5)

524 MB Safari

328 MB Mail

229 MB DashlanePluginService

Virtual Memory Information:ⓘ

24.00 GB Free RAM

7.68 GB Used RAM (2.33 GB Cached)

534 MB Swap Used

Diagnostics Information:ⓘ

Sep 14, 2016, 03:04:33 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-150433_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Sep 14, 2016, 02:58:11 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-145811_[ redacted].cpu_resource.diag [Details]

Sep 14, 2016, 02:09:43 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-140943_[ redacted].cpu_resource.diag [Details]

Sep 14, 2016, 09:56:08 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-095608_[ redacted].cpu_resource.diag [Details]

Sep 14, 2016, 09:47:28 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-094728_[ redacted].cpu_resource.diag [Details]

Sep 14, 2016, 09:14:06 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-091406_[ redacted].cpu_resource.diag [Details]

Sep 14, 2016, 12:36:46 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-14-003646_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 11:59:04 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-235904_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 11:36:52 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-233652_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 09:44:08 PM /Library/Logs/DiagnosticReports/UserEventAgent_2016-09-13-214408_[redacted].cpu _resource.diag [Details]

/usr/libexec/UserEventAgent

Sep 13, 2016, 08:41:27 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-204127_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 08:39:30 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-203930_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 08:37:55 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-09-13-203755_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Sep 13, 2016, 08:33:13 PM Self test - passed

Sep 13, 2016, 07:40:27 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-194027_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 07:30:01 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-193001_[ redacted].cpu_resource.diag [Details]

Sep 13, 2016, 02:24:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-13-142459_[ redacted].cpu_resource.diag [Details]

Sep 12, 2016, 05:39:13 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-09-12-173913_[redact ed].crash

Sep 12, 2016, 12:37:55 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-09-12-123755_[redact ed].crash

Reply

Answer 3

Old Toad

Level 10

216,154 points

Sep 14, 2016 1:41 PM in response to Brunettin

You have two anti virus apps installed and both are less than useless, Sophos and Symantec. Uninstall both of them in accordance with the developer's instructions.

How to remove Sophos Anti-Virus for Mac - Sophos Community

Remove Symantec software for Mac OS using ...

Uninstalling your Norton product for Mac - Norton Support

Reboot and check for improvements.

Reply

Answer 4

John Galt

Level 10

156,308 points

Sep 14, 2016 1:41 PM in response to Brunettin

Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.

Your Mac cannot be expected to operate properly with useless garbage installed.

Uninstall "Symantec".

One or more of the following may be applicable:

Uninstall Norton Internet Security for Mac

Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility

RemoveSymantecMacFiles

Uninstall "Sophos".

Use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://www.sophos.com/support/knowledgebase/122710.aspx

Reply

Answer 5

Eric Root

Level 10

685,293 points

Sep 14, 2016 1:43 PM in response to Brunettin

Uninstall the below. They aren't needed and often cause problems. Also try uninstalling Drive Genius using the developer's uninstall instructions. When done, please post another Etrecheck report.

Sophos Un-install

Spotify Uninstall

Symantec Uninstaller

Reply

Answer 6

Brunettin Author

Level 1

40 points

Sep 14, 2016 2:23 PM in response to Eric Root

Okay I've uninstalled Sophos and Symantec and Drive Genius. But Spotify? Really? But my music!

John Galt: I have my own back up strategy, thank you. I've given up on Time Machine. It's never worked properly for me.

Ergo:

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-14 16:14:10

Download EtreCheck from https://etrecheck.com

Runtime 1:33

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac 5120 x 2880

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.08 GB (153.18 GB free)

Core Storage: disk0s2 499.42 GB Online

Elite Pro Dual TBU3 - RAID 1 disk5 : (3 TB) (Rotational)

EFI (disk5s1) <not mounted> : 210 MB

3TB_RAID (disk5s2) /Volumes/3TB_RAID : 3.00 TB (1.38 TB free)

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

SanDisk Cruzer 4 GB

HOT MESS (disk2s1) /Volumes/HOT MESS : 4.00 GB (390 MB free)

Apple, Inc. Keyboard Hub

Kingston FCR-HS219/1 Mobile Reader

Apple Inc. Apple Keyboard

Firewire Information:ⓘ

OWC Mercury Elite unknown_device 800mbit - 800mbit max

EFI (disk3s1) <not mounted> : 210 MB

TERA_1 (disk3s2) /Volumes/TERA_1 : 999.86 GB (520.94 GB free)

EFI (disk4s1) <not mounted> : 210 MB

TERA_2 (disk4s2) /Volumes/TERA_2 : 999.86 GB (710.94 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Other World Computing Elite Pro Dual TBU3

Apple Inc. Thunderbolt to FireWire Adapter

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Disk Sensei.app

[not loaded] org.cindori.TrimEnabler (1.0 - SDK 10.10 - 2016-06-05) [Support]

/Applications/DiskWarrior/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2016-06-05) [Support]

~/Downloads/ALL_ELSE/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2016-04-13) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 155 Apple tasks

[running] 76 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 160 Apple tasks

[running] 85 Apple tasks