Since upgrading to IOS 10 my emails don't download. I can see that I have new mail, and can see the header, but when I click on the email to open it, there is no content.
iPhone 6s, iOS 10
I have a iphone 6. After upgraded to ios 10. The email app just too slow. It just keep hanging on checking and refresh the new emails. It's not usable if you need to get the new email in a timely manner.
I have the exact same issue. This is incredibly frustrating.
I can't find much about this online. The only thing I found was a quick bullet point stating that people with apostrophes in their names are having issues getting emails to load on iOS10. Lucky us.
I am using Microsoft Outlook app now.
Oh wow, that's interesting. I haven't looked online for a day because I had searched and searched and found nothing. Have spoken with an apple engineer who had no idea but is working on it. Hopefully there's a resolution soon
Such a good idea, hadn't thought about that. Thanks for the suggestion
Awesome! I hope they're able to fix this soon. I can use Outlook as a workaround for personal email, but can't use that for work email (which is my primary need).
Yes it's not ideal for me but will get me through. Work email is my primary use too so i feel your pain. Why is Outlook not helpful for your work email?? Just interested
Unfortunately, It's not supported where I work; otherwise, I'd be fine. I have to use the default Mail app (for the next few months).
Annoying - if a simple restart of your device (hold sleep/wake & slide to power off) doesn't work you may need to remove and re-add the account - ensure to have a copy of your mail from your provider and see the steps here: Get help with Mail on your iPhone, iPad, and iPod touch - Apple Support
Thanks Jason. Certainly did all of those things....and more. Definitely a software problem and I have had contact with the Apple Engineers who were incredibly prompt and engaging. Just no fix for it yet, although the engineer that I spoke with on Thursday was going onto his weekend, back on Sunday, and he was hoping to have some progress by then. Frustrating, but at least the have shown interest in the issue and are trying to resolve it, and for that, I am grateful. Just have to use MS Outlook app until it is resolved.
Thats gutting. But would they know if you used MS Outlook? It's not "supported" as such by my employer, but to be fair they wouldn't know what mail app i was using to download mail. The main thing is to get your company email isn't it? I do appreciate though, that some companies have more strict and enforceable policies than others.
Hey I have been contacted by Apple (incredible aye!!) and the resolved it for me. Just go into:-
Settings
scroll down to "threading"
turn off "Organise by thread"
Worked instantly for me 🙂
Apples support is outstanding!!
This is awesome! I can at least access my email now on my device. With that said, email threading is huge productivity enabler for me, so I really hope they address the root cause ASAP in an update.
great to get us up and running again. I think they will. They took a heap of data logs from my laptop so they could work on a proper resolution
IOS 10 Email Issue
