numero verde

A seconda della quantità di persone che stanno chiamando può richiedere più di 30 minuti , ti consiglierei di chiamare al mattino .

I don't understand.. Umm no speak in English??

Bigcaine80 wrote:

I don't understand.. Umm no speak in English??

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numero verde

Sono giorni che provo a contattare il NUMERO VERDE IN ITALIA ma nessuno risponde dopo oltre 30 minuti di attesa...

Green number (Italian definition for free call services)

BRTGRG76D30M082H says: "I've tryed many days to contact the green number (free call support) in Italy but nobody is answering also after 30 minutes of waiting ...

Prova a iniziare un ticket di richiesta supporto online con opzione di chiamata

https://getsupport.apple.com/

Very clever, my friend Massimo !

Now that we know that " A " toll free number rings for 30 minutes, I wonder what we should say next?

"Are you calling the Apple Support number for Italy?"

"Contacting Apple Support is not achieved by 'calling a number'. The process is begun on the website at

Supporto Apple ufficiale

https://support.apple.com/it-it

where one MAY finally be presented with calling options after choosing the [Ottieni supporto] button near the bottom of the page." > https://getsupport.apple.com/?caller=home&PRKEYS= <

I cannot test - as every time I do it reverts to US location (it may be because I am logged in and Apple assumes that I am calling from HOME! - What IF I were on a TRIP to ITALY?)

=====

Molto intelligente, il mio amico Massimo!

Ora che sappiamo che il numero verde anelli numero "A" per 30 minuti, mi chiedo cosa dovremmo dire dopo?

"Stai chiamando il numero del supporto Apple per l'Italia?"

"Come contattare il supporto Apple non si ottiene 'chiamando un numero'. Il processo è iniziato sul sito web

Supporto di Apple ufficiale

https://support.apple.com/it-it
dove si può finalmente essere presentato con opzioni di chiamata dopo aver scelto il pulsante nella parte inferiore della pagina del [supporto ottieni] ". > https://getsupport.apple.com/?caller=home&PRKEYS= <
Non posso prova - come ogni volta che lo faccio ritorna alla posizione degli Stati Uniti (che può essere perché sono entrato e Apple si assume che io chiamo da casa -!? E se fossi in un viaggio in ITALIA)

are you IN Italy?

Can you proceed until you get to the call options?

Is there a way to "call Apple" instead of scheduling a call?

I cannot "fake it" anymore - the only difference in my Apple ID is that I added a "Reachable At" phone number this morning

What do you mean?

1) I translated the text, because this was on italian (sorry if made a request on english)

2) I show the way to start a ticket online to be called from apple

Did I made this wrong? 😕

No Germany, but I think I know the procedure.

You can also call a support-line start here: Contact Apple for support and service - Apple Support

Not wrong

You told us what "green number" means

I was asking if the Original Poster (OP) was even calling some Apple number

We are also assuming that the OP is calling for "support" - they could be calling to "BUY" something

" Altri modi per acquistare: visita un Apple Store, chiama il numero 800 554 533 o trova un rivenditore. "

Apple (Italia)

http://www.apple.com/it/

If you are indeed in Italy, are you presented with pages in ITALIAN after choosing the [Ottieni supporto] button near the bottom of the page >

Supporto Apple ufficiale

https://support.apple.com/it-it

I cannot "fool" the website anymore into thinking that I am in Italy!

Ooops...

The procedure is the same everywhere - BUT - the folks on the Apple end are local/regional

I get English speaking folks

Folks in UK do too - but the Apple folks are in Ireland

I do not know where any other call centers might be, but Apple Europe is in Ireland