Took my money, but where's my song?

Tonight I bought Rock + Roll by EDEN on iTunes using spare cash on my account. After checking through the billing phases, I accidentally hit cancel when it said finally 'are you sure you want to purchase this item?' Thus, the song it NOWHERE in my library or purchased lists, yet my money is gone.


I would like any help on what happened and what I can do next as this is rather inconvenient - I don't want to buy it again and nor do I have the money to do so anyway.


Thanks.

Windows 10, iTunes

Posted on Sep 14, 2016 1:13 PM

Reply
1 reply

Sep 15, 2016 10:47 AM in response to jadie.fudgie

Hey jadie.fudgie,

If I understand correctly, you purchased a song and were billed but you do not have the music downloaded to the computer. One thing you can do is to check your purchase history to verify it was purchased.

See your purchase history in the iTunes Store on a Mac or PC - Apple Support
If it is listed as purchased, you can download the past purchase.
Download your past purchases - Apple Support
Thank you for using Apple Support Communities. Have a good one.

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Took my money, but where's my song?

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