Kaiser97

Q: iPhone faulty touchscreen

Right guys I am REALLY CONFUSED right now...

 

Recently my iPhone 6plus (white) has had a problem. Every now and again, the touchscreen fails, meaning that the screen is working as normal but I cannot open apps, type a passcode etc. My screen is NOT cracked.

 

Google and numerous phone shops stated that it was an issue with the screen (digitiser). A well respected shop replaced my screen but the problem STILL occurs, meaning that the screen is not to blame for the issue. I have been told that perhaps it is a hardware issue but i highly doubt that that can affect touchscreen.

 

Any advice? Apple are not being helpful in the matter.

iPhone 6 Plus, iOS 9.3.3

Posted on Sep 14, 2016 2:29 PM

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Q: iPhone faulty touchscreen

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  • by razmee209,

    razmee209 razmee209 Sep 14, 2016 4:09 PM in response to Kaiser97
    Level 7 (33,242 points)
    Sep 14, 2016 4:09 PM in response to Kaiser97

    Kaiser97 wrote:

     

    Right guys I am REALLY CONFUSED right now...

     

    Recently my iPhone 6plus (white) has had a problem. Every now and again, the touchscreen fails, meaning that the screen is working as normal but I cannot open apps, type a passcode etc. My screen is NOT cracked.

     

    Google and numerous phone shops stated that it was an issue with the screen (digitiser). A well respected shop replaced my screen but the problem STILL occurs, meaning that the screen is not to blame for the issue. I have been told that perhaps it is a hardware issue but i highly doubt that that can affect touchscreen.

     

    Any advice? Apple are not being helpful in the matter.

    As they should since you took it to a 3rd party instead of directly to Apple to have it looked it.  By doing so you forfeit help from them.

     

    Basic troubleshooting- restart - reset - restore from backup/new.

  • by Kaiser97,

    Kaiser97 Kaiser97 Sep 14, 2016 6:23 PM in response to razmee209
    Level 1 (8 points)
    iPhone
    Sep 14, 2016 6:23 PM in response to razmee209

    UPDATE: restored from backup has not fixed the problem. Still occurs frequently