You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black screen but I can see the menu bar?

Hi guys,


I've got a Mac book Pro (2014/15 I think, Model A1502). Last night I left it on and then in the morning after plugging it in to power, I turned it on to see only a black screen with glitchy lines running through it. The strange thing is that I can see the menu bar at the top of the screen, which would suggest to me that my hard-drive is fine but that there is something physically wrong with my screen. Has anyone else had a similar problem, and if so is it something that can be fixed?! See picture attached.User uploaded file

MacBook Pro with Retina display

Posted on Sep 14, 2016 2:57 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2016 3:01 PM

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

Next try booting to Recovery.

About OS X Recovery - Apple Support

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

https://www.apple.com/retail/geniusbar/


This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

1 reply
Question marked as Top-ranking reply

Sep 14, 2016 3:01 PM in response to kayleunicorn

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

Next try booting to Recovery.

About OS X Recovery - Apple Support

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

https://www.apple.com/retail/geniusbar/


This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

Black screen but I can see the menu bar?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.