katenow

Q: Latest update from Apple loaded the same update 3 times

The latest iTunes update from 9-15-16 has uploaded twice and wants to do a third one for the exact same "Software Update".  I caught it today before it did the third upload.  What is going on?

iMac (21.5-inch Mid 2011), iOS 10

Posted on Sep 14, 2016 5:05 PM

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Q: Latest update from Apple loaded the same update 3 times

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 15, 2016 1:45 PM in response to katenow
    Community Specialists
    Sep 15, 2016 1:45 PM in response to katenow

    Howdy katenow,

     

    It sounds like the iTunes update keeps wanting to update itself over and over again. If thats the case then I would next simply restart the computer, and try it again. Often times that will resolve one off issues like this. Now if it keeps happening I would suggest booting to safe mode so that the system can clear some system level caches, and perform a disk check and repair if needed. 

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    From: Try safe mode if your Mac doesn‘t finish starting up

    Once you log in with safe mode, restart as normal and try updating again. Let us know how that goes! Thank you for using Apple Support Communities.

  • by katenow,

    katenow katenow Sep 15, 2016 7:14 PM in response to jeremy_v
    Level 1 (4 points)
    iTunes
    Sep 15, 2016 7:14 PM in response to jeremy_v

    I followed your instructions, Jeremy_v but sadly when I restarted after the 'safe mode' start, I now have (4) ! downloads of the iTune update

  • by sterling r,

    sterling r sterling r Sep 15, 2016 7:51 PM in response to katenow
    Community Specialists
    Sep 15, 2016 7:51 PM in response to katenow

    Thank you for the update.

    Next, let's try to update iTunes using a new user account to see if the same thing happens. You can follow the steps in How to test an issue in another user account on your Mac. After signing in to the new user account, go to the Apple () menu > App Store and see if the same thing happens. 

    If the issue continues, can you post a screenshot of what you are seeing? 

    Is the iTunes update showing multiple times in the App Store?

  • by katenow,

    katenow katenow Sep 16, 2016 9:10 AM in response to sterling r
    Level 1 (4 points)
    iTunes
    Sep 16, 2016 9:10 AM in response to sterling r

    iTunes update is showing 4 downloads and this morning the 'camera raw' update is showing it updated 2 times since last night.

  • by joe_7399,

    joe_7399 joe_7399 Sep 16, 2016 9:34 AM in response to katenow
    Community Specialists
    Sep 16, 2016 9:34 AM in response to katenow

    Ok, now let's create a new Admin user on your account from which you will install the updates, and verify that this resolves the issue:

     

    OS X El Capitan: Set up users on your Mac

  • by katenow,

    katenow katenow Sep 16, 2016 10:03 AM in response to joe_7399
    Level 1 (4 points)
    iTunes
    Sep 16, 2016 10:03 AM in response to joe_7399

    So, joe_7399, I need another 'user account'?  I tried opening in another account that is already on my computer, which is much older, I saw that the multiple downloads already installed there too.  I did turn off auto-update.  If I set up yet another account, and the excess downloads do not appear, do I have to then switch permanently to that account?

  • by katenow,

    katenow katenow Sep 16, 2016 10:04 AM in response to katenow
    Level 1 (4 points)
    iTunes
    Sep 16, 2016 10:04 AM in response to katenow

    By the way, since these multiple downloads have occurred, my computer is extremely slow to even switch between apps. on my desktop - that are not internet.

  • by chris_g1,

    chris_g1 chris_g1 Sep 16, 2016 10:11 AM in response to katenow
    Community Specialists
    Sep 16, 2016 10:11 AM in response to katenow

    No need to create that Admin account now, testing in a new user is all that was needed really. Next lets run the Disk Utility to see if there are any errors on the disk that could be causing this to happen. 

     

    Disk Utility (El Capitan): Repair a disk

     

    If there are errors that get repaired after the scan go ahead and restart into the OS and check the App Store again. If the issue persists or there are no errors, I would suggest making a backup of your computer with Time Machine. 

     

    OS X El Capitan: Back up your files with Time Machine