Q: Couldn't update to iOS10

HELP!!!! This message keep popping out and it's really disturbing me because I couldn't update my phone.

"iOS10 failed verification because you are no longer connected to the internet"

My connection is fine whereby I'm connected to the wifi, battery connected to ensure sufficient power, I tried resetting the network settings, restarting phone, and even retry to re-download the update after deleting it in the storage.

STILL THE SAME PROBLEM. CAN'T UPDATE!!!

Can anyone please advise me how to solve this situation?

iPhone 5s, iOS 9.3.4

Posted on Sep 14, 2016 7:45 PM

I have this question too

Carolyn Samit

Level 10 (124,346 points)

Apple Music

You can update using iTunes on a computer > Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Posted on Sep 14, 2016 7:47 PM

Q: Couldn't update to iOS10

All replies

Helpful answers

by Carolyn Samit,Apple recommended

Carolyn Samit Sep 14, 2016 7:47 PM in response to babyling0809
Level 10 (124,346 points)

Apple Music

Sep 14, 2016 7:47 PM in response to babyling0809

You can update using iTunes on a computer > Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
Reply options

Link to this post

by elcpu,

elcpu Sep 14, 2016 7:50 PM in response to babyling0809
Level 6 (16,265 points)

Photos for Mac

Sep 14, 2016 7:50 PM in response to babyling0809

The servers have been overloaded as you can imagine with everyone trying to upgrade. You could try the iTunes update or alternatively wait a day. Just to be sure, go to Settings > General > Storage & iCloud Usage > Manage Storage (the first one) > and if there is an update listed, delete it. Then restart the device, go to Settings > General > Software Update and try downloading the update again.
Reply options

Link to this post

by ckuan,

ckuan Sep 14, 2016 7:52 PM in response to babyling0809
Level 7 (34,344 points)

Sep 14, 2016 7:52 PM in response to babyling0809

Make sure you are connect to the Internet using Wi-Fi and also to a wall power supply when you do an update OTA.
Reply options

Link to this post

Q: Couldn't update to iOS10

All replies Helpful answers

by Carolyn Samit,Apple recommended

by elcpu,

by ckuan,

All replies

Helpful answers