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All replies
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Helpful answers
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Sep 19, 2016 3:02 AM in response to dannysnyderby georg2511,thats a good one!
Just empty Answers... Need this Option.
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Sep 19, 2016 3:47 AM in response to Taylah7by ugurcanpolat,Please file bug report to bugreport.apple.com
There is no help here.
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Sep 19, 2016 4:14 AM in response to charshazby georg2511,Really not a serious answer... you did not read all threads at all. Otherwise you would have given an Solution or at least Info that Solution is at work
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Sep 19, 2016 5:17 AM in response to Taylah7by ugurcanpolat,I've just filed a bug report without logs. I've downgraded my device to 9.3.5. If there are people who is on iOS 10.0.1, please take a look at Touch ID logging section and make a log of errors. Then, post it to bugreport.apple.com.
TouchID logging profile: https://bugreport.apple.com/download/instructions/TouchID.mobileconfigEnabling Logging
1. Download profile and install If necessary, email profile to device and install from email
2. Restart device
3. Reproduce issue
4. Sync device via iTunes
Log Locations OS X: ~/Library/Logs/CrashReporter/MobileDevice/[Your_Device_Name]/BioLog
Windows 8, 7, and Vista: C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\ [Device_Name]\BioLogDisabling Logging
1. Launch Settings
2. Tap General > Profiles
3. Tap appropriate profile
4. Tap Remove and enter passcode if asked
5. Restart deviceIT IS VERY IMPORTANT TO ATTACH LOGS TO HELP FIXING THE PROBLEM.
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Sep 19, 2016 8:31 AM in response to Taylah7by cldp,I have the exact same problem. It is obvious an IOS 10 software issue. For specific Touch ID sensors there is driver failure to launch the hardware.
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Sep 19, 2016 11:21 AM in response to elcpuby IOS TouchID sufferer,This worked perfectly for me (the reset method), although I should note that I removed my previous thumbprints and started fresh.
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Sep 19, 2016 2:33 PM in response to Taylah7by EJViper,One more to this list. iPhone 5S, just updated to iOS 10 from 9 and TouchID isn't working on my phone.
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Sep 20, 2016 7:55 AM in response to Taylah7by kirkcaldybob,Hi Taylah7,
I have the same problem. My Touch ID worked fine on iOS 9.3.5 but has stopped working since upgrading to iOS 10.0.1. It seems a lot of users are having this issue.
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Sep 20, 2016 8:00 AM in response to Taylah7by beingitdad,I have the same issue. Touch ID was working great until I updated to iOS 10. Then I got the issue where touch ID just stops working al together and won't let me add another finger print. I even tried restoring my iphone 5s. Nothing it just skips the Touch ID setup.
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Sep 20, 2016 8:08 AM in response to Taylah7by TerminalExpert,First, back-up your iPhone. Try restoring your iphone. This is done by putting your phone in DFU mode or turning it completely off, turning it on, holding the power button and home button for 10 seconds, then letting go of the power button while still holding the home button. It should show an iTunes symbol. Plug your phone into your computer and it will ask you to restore. Restore the iPhone.
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Sep 20, 2016 8:11 AM in response to Taylah7by Valeriusss,5S touch ID not working on ios10. On ios9.3.5 working fine.
I reinstalled via DFU 9.3.5 and then upgrade to 10.0.1 does not help.
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Sep 20, 2016 10:42 AM in response to Taylah7by ugurcanpolat,Please report this bug to bugreport.apple.com
Otherwise, Apple couldn't see there is a bug like that.
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Sep 20, 2016 12:20 PM in response to Taylah7by sloconnor18,Yup me too!! And am I crazy or can innot figure out how to just unlock my **** phone except to go into an app?!?! Hate updates. Shoulda known better Until kinks worked out.
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Sep 20, 2016 8:01 PM in response to Taylah7by Nishant Tandel,i am also facing same issue. Issue occurred only after updating IOS 10. Also facing this issue only after restarting iphone. Means some time its work after i restart my iPhone5s
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Sep 20, 2016 11:45 PM in response to Taylah7by cn1907,I have the same problem. iPhone 6 Plus.... nothing is helping. In the beginning I turn of Touch ID and deleted the fingerprints and after I restarted a couple of times it was working but now the same issue like before.