Digital touch messages trouble

Why can I receive and send animated digital touch messages and my husband can only send animated digital touch messages and when he receives then it just shows up as a imagine we both have same phones and iOS 10?

iPhone 6s Plus, iOS 10

Posted on Sep 14, 2016 9:44 PM

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2 replies

Sep 15, 2016 4:36 PM in response to rachael2016

Hi ​rachael2016,

Welcome to the Apple Support Communities! It sounds like you and your husband are exploring the new effects in iMessage with iOS 10. If the animation is not happening on your husband's iPhone, have him check his Reduce Motion settings in Settings > General > Accessibility. If Reduce Motion is enabled (green button), turn this setting off.

Reduce screen motion on your iPhone, iPad, or iPod touch

When Reduce Motion is on, certain screen effects change or are disabled on your device, including:​

You can't send or receive bubble effects or full-screen effects in Messages.


Use message effects with iMessage on your iPhone, iPad, and iPod touch


Enjoy the rest of your day!

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Digital touch messages trouble

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