iTunes Installation Failure

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Level 1

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iTunes Installation Failure

Trying to update to the latest version of iTunes, and keep getting the error below. I've already tried uninstalling iTunes and all other Apple software per the Support instructions, but still no luck. I had a similar error back in a prior version of Windows, but the Support steps allowed me to fix it. Anyone have any ideas?

Error message: There is a problem with this Windows Installer package. A program required for this install to complete cold not be run. Contact your support personnel or package vendor.

Windows 10

Posted on Sep 14, 2016 9:25 PM

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Answer 1

turingtest2

Level 10

278,297 points

Sep 15, 2016 12:01 PM in response to KHNachoz

Try repairing Apple Software Update from the programs & features control panel, and then try to update iTunes again.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

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